You’ve probably heard about “responsive web design” by now. Hopefully you’ve been able to incorporate this into any new web projects you’re working on, and you’ve already converted — or plan to convert — your existing high-value or high-traffic websites.

While responsive web design has been universally accepted and adopted, it does have a dark side: responsive images. I’ll explain what this problem is, how it’s being solved and why it’s yet another reason to let experts help you with these issues so you can stay focused on your content and ultimately your core business.

To understand the problem, we need to get a little technical. Here are some handy terms to know (refer to the diagram for some visual assistance):Read full post...

There are huge advantages to using a CMS, but some of these features also bring disadvantages.

As a Technical Director at AB&C, I’m mainly involved in the technical production for our web projects — from landing pages for specific campaigns to websites for hospital systems. For the last few years, we’ve been doing much of this production in a content management system (CMS), a web-based application that enables us to give our clients design templates that they can fill in with text and pictures.Read full post...

Is Twitter dead?

Every once in a while you’ll see an article asking “Is Twitter Dead?” even suggesting that if you’ve been avoiding Twitter as part of a “non-strategy,” it may be paying off!

The problem with that perspective is that Twitter is not a strategy. It’s not even a tactic. It’s a channel!

The strategy (and ultimately your goal) is usually specific to your organization so it’s hard to discuss. But we can identify a general growing audience: people who create and consume information, wherever and whenever, with increased frequency, increased brevity and often with groups of people (as opposed to one other person).Read full post...

Applying strategy is critical to social media success.

99 ways to use Twitter?

There are plenty of articles on the Internet that outline the 17 ways to use Twitter or the 32 ways to use Facebook. If your approach to social media has been to start with these types of articles, you may be focusing too quickly on tactics without an appropriate social media strategy. Tactics without a strategy are particularly bad because they often end up being ineffective, hard to measure and mask real opportunities a more strategic version of the tactic may provide.

Because social media tools are so accessible and seemingly easy to use, a planning/strategy phase is often skipped, perhaps also in part because the realm of social media seems so complex. Because there is no clear place to begin, there is a tendency to start with tactics, a fatal mistake.

How to approach the problem

One technique for approaching a problem that seems complex is to break it down into a series of simpler problems. This is a great approach when it comes to the social media landscape. Instead of looking at a list of 50 ways to use Twitter, it makes more sense to look at a smaller list of ways to use social media in general.Read full post...

The browser wars are back on!

Remember the browser wars of the late nineties? Half the online population thought “Netscape” actually was the Internet and Microsoft was just starting to take the Internet seriously.

Of course, Internet Explorer emerged the victor and whether you’re in the camp that faults Microsoft’s heavy-handed tactics or the camp that recognizes Netscape’s failure to innovate, there’s probably some truth in both.

But now the war is back on. Except it’s not a browser war, it’s a “rendering engine” war.Read full post...

A unified communication and collaboration tool

What do email, instant messaging, forums and ticketing systems have in common?

They are all mechanisms that two or more people can use to send communication back and forth. The primary differences between each is the number of people participating, the medium in which the messages exists, the speed with which the messages are delivered and the mechanism by which a user is notified of changes.

Email and instant messaging often have a dedicated medium (users of both typically run a special program like Outlook or Mac Mail) and generally happen between two people. A key difference is that email is asynchronous and instant messaging is synchronous. Instant messaging also notifies the user, well, instantly, and e-mail is a bit less “in your face.” But they share the features of a contact list and the ability to exchange text and images.Read full post...