When the Eagles snagged the three-peat from the Chiefs this past February, the energy in Philly was electric. This August, AB&C was proud to bring home a three-peat of our own. 2025 marks the third consecutive year our agency has been recognized as a Delaware News Journal Top Workplace.

What makes this recognition so meaningful is that it comes directly from our people. Every year, the award is based on an anonymous survey of employees. So, when our team shows up in big numbers to share their thoughts—and so much of it is positive—it feels like validation that what we’re building here really matters.

What Every Day Looks Like Here

I’ve always believed that culture isn’t something you stick in a handbook or a mission statement—it’s how you treat people day in and day out. At AB&C, that means making sure folks feel valued, supported and connected. Sure, we offer all the benefits you’d expect—health insurance, 401(k) with profit sharing, tuition reimbursement, bonuses—but we also try to create those little extras that make a difference: flexible schedules, summer Fridays, PTO for volunteering and more.

The Question Candidates Always Ask

In nearly every interview, a candidate asks, “What makes AB&C a great place to work?” Without fail, the first person to answer says, “The work-life balance.” And then the stories start flowing—about managers who respect family time, about flexibility during the workday, about being able to chase personal passions without burning out.

As an HR director, those moments are everything. They tell me we’re getting it right. We’re giving people the tools to do their best work without sacrificing what matters most to them outside the office.

Post-Pandemic, We Didn’t “Go Back”—We Moved Forward

One thing I’m especially proud of is how we adapted after the pandemic. Instead of trying to shove everyone back into old routines, we listened. Some people wanted to be in the office. Others thrived working fully remote. So we built a model that supports both—and invested in the technology to keep everyone connected.

The bonus? We’re more connected than ever. Whether you’re in Wilmington, Philly, Bloomsburg or Lambertville, you’re part of the team. Between virtual all-agency meetings, in-person gatherings, Phillies games and holiday parties, we’ve found new ways to come together. And that sense of connection is what makes us not just a workplace but a community.

Looking Ahead

Winning this award three years in a row is exciting, but it’s not the finish line. It’s a reminder to keep listening, adapting and finding new ways to make AB&C a place where people can grow their careers—and enjoy their lives outside of work too.

And if you’re curious about joining us, I’d love to hear from you. Drop me a line at tfalgiano@abccreative.com.

Marketing isn’t just the job of the marketing department. In healthcare, your people are your brand. Their expertise, professionalism and patient interactions define your reputation more than any ad campaign ever could. That’s why HR plays a pivotal role in branding. By hiring, training and retaining employees who embody your brand values, you create an organization full of natural brand ambassadors.

Everyone Is a Brand Ambassador

Too often, branding is seen as a marketing initiative rather than a companywide commitment. But every employee—from front-line caregivers to administrative staff—shapes the patient experience. Training them to understand and embrace their role in brand-building ensures consistency across every touchpoint.

The Employer Brand Connection

A strong brand doesn’t just attract patients—it attracts top talent. A well-defined employer brand and value proposition help bring in the best candidates, who in turn strengthen your brand presence. It’s a self-reinforcing cycle.

Leadership Sets the Tone

Brand culture starts at the top. Leaders must model the values and behaviors they expect from their teams. When leadership lives the brand, it trickles down to every employee and, ultimately, to every patient interaction.

In a competitive healthcare landscape, standing out requires more than great marketing. It requires a workforce that believes in and embodies your brand. That’s where HR and marketing must work hand in hand.

What steps is your organization taking to build a brand ambassador culture?

The advertising industry has long prided itself on adaptability and the ability to pivot across various clients and industries. The variety of clients I get to work on is one of the main reasons I chose the agency world. But while this versatility remains valuable, specialization and deep industry knowledge have become increasingly crucial in our era of media complexity. For specialized clients, breakthrough results consistently come from agencies that possess four distinct capabilities: industry fluency, regulatory intelligence, audience familiarity and solution synthesis. 

Becoming Fluent in “Industry”

“Industry fluency” means understanding not just what your audience does but the pressures, constraints and success metrics driving their daily decisions. Consider technology campaigns: While generalist agencies might place ads across standard business publications, agencies with technology expertise recognize that IT professionals consume information differently. They might read industry publications during lunch, check IT news apps between meetings and engage with forums during commutes. This insight transforms the strategy from broad business targeting to reaching professionals when they’re actively processing industry information. 

Regulatory Intelligence Helps Agencies Navigate Complex Environments

Regulated industries pose the biggest hurdles for inexperienced agencies. For example, in healthcare recruitment, generalist agencies might emphasize competitive salaries and benefits, but agencies with healthcare expertise understand that medical professionals prioritize patient-ratio statistics, continuing education opportunities and workplace safety protocols. This leads to campaigns that address career sustainability rather than just immediate benefits, resulting in higher-quality candidates and better retention. Additionally, regulatory frameworks like the Health Insurance Portability and Accountability Act (HIPAA) require new measurement approaches that experienced agencies can navigate effectively. 

Audience Familiarity Drives Deeper Connections

Specialized agencies understand the cultural signals and professional nuances within specific sectors. In higher education marketing, multiple audiences operate in different frameworks: Parents focus on career outcomes and rankings, students prioritize campus culture, donors want measurable institutional impact, and alumni seek continued excellence (especially on the sports field). Each operates on a different timeline. For example, parents research for years, but students decide in months. So each group requires distinct messaging, timing, and channel strategies. 

Solution Synthesis Unlocks Category Innovation

The most powerful insights emerge when agencies connect behaviors with media consumption patterns. In behavior change work, audiences are most receptive during specific emotional states. Working in behavior change spaces, we know, for example, that smokers ignore health messaging during social situations but actively seek support during private reflection. Weight-loss audiences might engage with motivational content Monday mornings but avoid it during weekend social events. Understanding these patterns allows precise timing, when audiences are psychologically primed for behavior change messaging. 

The Client Advantage of Agency Specialization

Agencies with genuine industry expertise provide strategic guidance that influences broader business decisions, not just marketing tactics. They identify emerging regulatory requirements before they impact strategy, navigate industry-specific competitive landscapes and build campaigns that enhance professional credibility while driving conversions. 

By working with agencies that truly understand their industry, clients gain partners who can present marketing strategies to internal stakeholders in their language and create messaging that resonates with professional audiences who can see through generic approaches. 

In our increasingly specialized world, the most valuable agency partnerships combine deep expertise with creative excellence. Clients who choose agencies with genuine industry knowledge don’t just get better campaigns; they get strategic partners who understand unique market challenges and opportunities, creating advantages others simply cannot match. 

New director of media services brings more than two decades of experience leading teams for some of the most influential brand.

WILMINGTON, Del. (August 18, 2025)—Aloysius Butler & Clark (AB&C), one of the largest full-service independent marketing communications agencies in the Mid-Atlantic, recently announced the addition of Chris Ebmeyer to the agency’s media team. Ebmeyer, new director of media services for AB&C, brings with him more than 20 years of experience directing and supervising media strategies and services for several notable agencies, supporting some of what are considered the world’s most influential brands. As director of media services, Ebmeyer will oversee media planning and buying strategies and lead the AB&C media department in staying on top of the latest media trends and opportunities, understanding specific client audiences, and ensuring plans are both aligned with and deliver on client goals.

Ebmeyer’s arrival comes at a strategic time for AB&C, as the agency continues to distinguish itself for not just understanding today’s ever-growing and complex pool of media options, but having the knowledge, resources and technology to provide highly customized solutions across its range of industry segments, which include consumer, B2B, healthcare, recruitment and government.

“Chris has built an impressive career, bringing together his professional drive to understand where, when and how consumers are processing marketing messages with a deep knowledge of the unique opportunities each media option presents,” said Paul Pomeroy, owner and CEO of AB&C. “We’re excited about the ways his insights, leadership skills and focus on specialized solutions will grow AB&C’s media service capabilities and elevate the value we deliver for our clients.”

As director of media services at AB&C, Ebmeyer oversees a team that supports the media footprints for clients across healthcare, behavior change, recruitment marketing, consumer and specialty B2B market segments. In this role, he will direct media planning and buying, marketing communications, digital strategy, and social media to help create powerful connections between brands and consumers through paid, owned and earned media channels.

“I see the perfect opportunity to build something special with AB&C,” said Ebmeyer. “With a media team that combines the strategic rigor and creative excellence this agency is known for, we can not only reach audiences but move them. In today’s landscape, this combination is what separates good campaigns from game-changing ones—and it makes me incredibly excited to be part of the team.”

Before joining AB&C, Ebmeyer was SVP, director of media services at 160over90, where he focused on media strategy, buying, data, analytics and research. In addition to this role, he built his career at notable agencies including Mediavest, Ogilvy and Carat, with client experience spanning CPG, financial services, QSR, B2B, higher education, healthcare, tourism and sports marketing.

About AB&C

Aloysius Butler & Clark (AB&C) is one of the largest independent full-service marketing communications agencies in the mid-Atlantic. AB&C has offices in Philadelphia and Bloomsburg, Pennsylvania; Lambertville, New Jersey; and Wilmington, Delaware, and we operate remotely across the globe. The agency’s remarkable 54-year growth is a byproduct of our unique client-centric business structure. Our clients are regional, national and international in scope—and concentrated in five core market segments: healthcare, behavior change, recruitment marketing, consumer and specialty B2B. We combine deep business expertise in these five key industry segments with a robust team of omnichannel experts. The result is the best of everything. Always deeply strategic. Always creatively breaking through. Never the same.

Acquisition creates one of the largest independent full-service marketing communications agencies in the mid-Atlantic and expands agency’s footprint in New Jersey.

WILMINGTON, Del. (July 24, 2025) — Aloysius Butler & Clark (AB&C), a leading independent full-service marketing communications agency in the area, has announced the acquisition of Oxford Communications, located in Lambertville, New Jersey. By acquiring Oxford, renowned for its expertise in strategic planning, branding and advertising, AB&C will solidify its position as one of the largest independent full-service marketing communications agencies in the mid-Atlantic.

Over the past 10 years, AB&C has expanded its client base in New Jersey, and its work in advertising, digital media, public relations and more can be seen statewide. Recognized as an approved agency for the state of New Jersey, AB&C is the agency of record for the Greater Wildwoods Tourism Improvement and Development Authority, The Funplex, Englewood Health and Adventure Aquarium. The acquisition of Oxford Communications now provides AB&C with a physical presence—a new office at 11 Music Mountain Blvd., Lambertville, NJ 08530.

“Our acquisition of Oxford is a natural progression after a decade of thoughtful decision-making to establish AB&C in New Jersey and become increasingly immersed in its public and private sectors,” said Paul Pomeroy, owner and CEO of AB&C. “As one of the state’s most reputable full-service digital agencies, Oxford offers experience, capabilities and New Jersey insights that will complement our services beautifully. We’re excited to bring our teams together to elevate strategies and results for existing and new clients.”

Oxford—an agency focused on solving unique marketing challenges for a diverse range of companies, organizations and government entities—will continue to operate and serve its clients as it has for years. However, its approach will now be supported by the opportunity to collaborate with AB&C, providing additional services that include PR, social media marketing and expanded paid media services. Oxford brings to the relationship regional and national clients across a range of industries—including packaged goods, manufacturing and retail—that both enhance and complement the work currently being done by AB&C.

“After 39 years of building a business, I’m incredibly proud of our work and team. It’s both exciting and reassuring to join forces with a company that has been a trusted name in the industry for nearly six decades,” said John Martorana, CEO and president of Oxford Communications. “AB&C’s reputation, creative legacy and commitment to excellence make this the right next chapter for Oxford, our clients and our team.”

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About AB&C

Aloysius Butler & Clark (AB&C) is one of the largest independent full-service marketing communications agencies in the mid-Atlantic. AB&C has offices in Philadelphia and Bloomsburg, Pennsylvania; Lambertville, New Jersey; and Wilmington, Delaware, and we operate remotely across the globe. The agency’s remarkable 54-year growth is a byproduct of our unique client-centric business structure. Our clients are regional, national and international in scope—and concentrated in five core market segments: healthcare, behavior change, recruitment marketing, consumer and specialty B2B. We combine deep business expertise in these five key industry segments with a robust team of omnichannel experts. The result is the best of everything. Always deeply strategic. Always creatively breaking through. Never the same.

Oxford Communications

Oxford Communications is a full-service digital marketing communications agency with a celebrated history of providing solutions for successfully overcoming “Goliath” challenges for iconic New Jersey, regional, national and global brands. Oxford’s fully integrated subject-matter experts leverage Slingshot, a suite of precision marketing tools, to develop award-winning solutions with measurable results. 

Why Strong Vendor Relationships Matter in Healthcare

Hospitals and healthcare organizations focus a lot on patient relationships—and rightfully so. But there’s another key relationship that can make or break your ability to deliver great care: vendors.

From medical supply companies to tech and marketing partners, vendors influence everything from efficiency to patient experience. Strong vendor relationships don’t just keep operations running smoothly; they can also drive innovation, reduce costs and enhance service delivery.

Build the Relationship, Reap the Benefits

Many organizations treat vendors purely as transactional partners. But taking the time to build relationships with them pays off. At AB&C, we work really hard to be an extension of our clients’ marketing teams and help anticipate their needs.

Trust Is a Two-Way Street

Things won’t always go smoothly—vendors may fall short, or purchasers may have delays. But this is where that trust makes a difference. Honest and open communication will allow true partners to troubleshoot and problem-solve when things go wrong.  

Align on Goals

Your vendors should understand your organization’s goals as well as you do. Customizing presentations about your specific needs can uncover innovative solutions. You might even solve problems you didn’t realize you had.

Patients and employees often take center stage in healthcare branding, but don’t underestimate the power of vendor relationships. They’re a crucial part of the healthcare ecosystem—and your success.

Healthcare consumers are savvier than ever. They’re not just patients; they’re customers shopping for care with the same scrutiny they apply to major purchases. This shift means healthcare leaders must think beyond operations and patient outcomes—they must think like marketers.

But a killer marketing strategy isn’t just about the external message; it’s also about the internal culture. Your employees—the people who interact with patients every day—are the face of your brand. That makes Internal Communications a crucial partner in your branding efforts.

Competition is Driving the Evolution of Healthcare Marketing

Healthcare competition isn’t just coming from other hospitals or clinics. Retail giants like CVS and Walgreens, along with tech powerhouses like Apple and Amazon, are disrupting the market. Patients are weighing their options, factoring in convenience, cost, and—most importantly—experience. In this landscape, it’s not enough to have a great ad campaign. You need a team that delivers a brand experience that keeps patients coming back. This starts with HR and a clearly defined employment brand and carries through to Marketing and Communications that embodies your brand values.

The Secret Weapon: Your People

Your marketing can promise exceptional care, but it’s your team that delivers it. Prioritizing patient-focused hiring ensures that every touchpoint—from the front desk to the operating room—reinforces your brand’s reputation. Beyond that, leaders, physicians, and staff should be positioned as brand ambassadors in the community. Their integrity, expertise, and compassion aren’t just assets in patient care—they’re your best marketing tool.

Do you have a clearly defined employment brand? Does your organization have a brand ambassador program?

Agency brings home top honors—including 10 golds—from the annual Healthcare Advertising, Aster and Telly^® competitions.

WILMINGTON, Del. (June 22, 2025)—Aloysius Butler & Clark (AB&C), one of the largest independent full-service marketing communications agencies on the East Coast, was once again nationally recognized for the outstanding work of the agency’s Healthcare and Government divisions. Top honors were given by three highly respected advertising and marketing award competitions—the Healthcare Advertising Awards, the Aster Awards and the Tellys. Across the three annual competitions, AB&C received an astounding 20 awards—including 10 golds, eight silvers, one bronze and one merit.

For the second consecutive year, AB&C was among the top three agencies located in the Northeastern U.S. to earn the most recognitions from the Healthcare Advertising Awards, the nation’s oldest and most recognized healthcare advertising competition. The agency’s awards history also includes multiple years of honors from The Aster Awards and the Tellys.

“These awards highlight the impact of our work, and the partnerships that make it possible,” said Steve Merino, Chief Creative Officer. “We love when our clients are recognized for doing exceptional work. But it’s especially rewarding when it’s for worthy civic organizations based right here in New Jersey and Delaware.”

Honors given to AB&C to start off the 2025 awards season are as follows:

Healthcare Advertising Awards

Now in its 42nd year, the Healthcare Advertising Awards celebrate advertising that has evolved to “rise above” in an increasingly complex and competitive industry. AB&C’s winning ads stood out from more than 4,300 entries and were chosen by a national panel of judges.

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The Aster Awards

The Aster Awards is the nation’s most elite competition dedicated to recognizing healthcare marketing professionals for outstanding excellence in advertising, marketing and communications. With the most inclusive groups and categories in healthcare advertising, entries are judged by a panel of design and healthcare marketing professionals with decades of combined experience.

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The Telly Awards

Founded in 1978, the Telly Awards honor excellence in video and television across all screens. Winners represent industry leaders ranging from large international firms to local production companies and agencies. AB&C stood out in 2025 among more than 12,000 entries from all 50 states and five continents.

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About AB&C

Aloysius Butler & Clark (AB&C) is one of the largest independent full-service marketing communications agencies on the East Coast. AB&C has offices in Philadelphia and Bloomsburg, Pennsylvania, as well as Wilmington, Delaware, and operates remotely across the globe. The agency’s remarkable 54-year growth is a byproduct of our unique client-centric business structure. Our clients are regional, national and international in scope—and concentrated in five core market segments: healthcare, government, recruitment marketing, consumer and specialty B2B. We combine deep business expertise in these five key industry segments with a robust team of omnichannel experts. The result is the best of everything. Always deeply strategic. Always creatively breaking through. Never the same. 

Shawn Kessler shares nearly 25 years of recruitment marketing and employer branding insights in new book—available at Amazon.com.

WILMINGTON, Del. (June 3, 2025) — Aloysius Butler & Clark (AB&C), one of the largest independent full-service marketing communications agencies on the East Coast, is pleased to announce the upcoming release of Built to Attract, a book written by Shawn Kessler, the firm’s managing director of recruitment marketing. The book, which draws on Kessler’s 16 years of experience at AB&C and over two decades in the field, explores the transformative idea that effective employer brands are built through empowered employees who believe in and advocate for the organization. Built to Attract is currently available on Amazon’s Kindle platform as well as paperback and hardcover.

“What Shawn and the recruitment marketing team he leads at AB&C have done for our clients is nothing short of revolutionary, and their work is a key part of what sets us apart as a full-service agency,” said Paul Pomeroy, CEO. “In Built to Attract, Shawn does a stellar job of driving home the philosophy behind building powerful employer brands by supporting employees in being the best recruitment resource. He allows readers to see what can be achieved with the right set of skilled professionals developing and implementing customized talent attraction and retention strategies.”

The 200-page Built to Attract guide provides readers with a comprehensive overview of successful recruitment and retention strategies for today’s workforce. It offers insights into universally applicable employer brand concepts while emphasizing the importance of developing individualized approaches based on unique needs, industry, company and target audiences. Throughout the book, Kessler integrates professional insights and real-world examples to illustrate best practices as well as common pitfalls to avoid. Topics covered include optimizing recruitment marketing, maintaining momentum after making a hire, implementing strategies like the Rule of 3/9/27 and leveraging professional highlights such as the launch of the HireControl™ recruitment marketing platform developed by AB&C.

“The concepts in this book are ones I have the opportunity and privilege of putting into practice daily for our clients,” said Kessler. “It’s not just about filling a position but about how even the smallest changes in the way businesses handle talent attraction can positively impact their business, their employees and culture, and the communities they serve. My hope with this book is to provide my own learning in a way that helps businesses—from executives and HR people to marketing teams and others—start the conversations that I know can make a real difference.”

In addition to his book launch, Kessler will share some of his insights during a speaking engagement at the Mid-Atlantic Physician Recruiter Alliance (MAPRA) Annual Educational Conference, behind held June 9 and 10 in Atlantic City. Built to Attract is currently available for sale on Amazon’s Kindle platform as well as paperback and hardcover and at ShawnKessler.com.

About AB&C

Aloysius Butler & Clark (AB&C) is one of the largest independent full-service marketing communications agencies on the East Coast. AB&C has offices in Philadelphia and Bloomsburg, Pennsylvania, as well as Wilmington, Delaware, and operates remotely across the globe. The agency’s remarkable 54-year growth is a byproduct of our unique client-centric business structure. Our clients are regional, national and international in scope—and concentrated in five core market segments: healthcare, behavior change, recruitment marketing, consumer and specialty B2B. We combine deep business expertise in these five key industry segments with a robust team of omnichannel experts. The result is the best of everything. Always deeply strategic. Always creatively breaking through. Never the same.

Insights from: Built to Attract
The Evolution of Hiring: Moving from Recruitment to Attraction
Kindle edition, paperback and hardcover are available now at Amazon.com.

Employer branding and recruitment marketing are often positioned as the secret weapon in talent acquisition—but too often, they are built on a shaky foundation of flawed assumptions. In Chapter 9 of Built to Attract, I call out a few of the most dangerous fallacies that hold back recruiters, HR teams and even marketing departments from attracting the right talent.

What are some fallacies you should be on the lookout for?

The “We Can Just Repurpose Our Consumer Marketing” Fallacy

“We’ve got a great brand campaign—let’s just adapt it for recruiting!” Wrong. While your consumer brand may sell cars, software or medical services, recruitment is about selling purpose, belonging and identity. Candidates need to see how they will fit in—not how you sell. “Building to attract” means being open to completely rethinking your messaging strategy for talent.

The “Employer Brand Is HR’s Job Alone” Fallacy

Too many organizations treat employer branding like a side hustle for HR. In reality, it’s a cross-functional effort. Recruitment marketing sits at the intersection of communications, brand, operations and talent strategy. Successful collaboration requires respecting and embracing the value associated with shared ownership across teams—and knowing how to structure that collaboration.

The “If We Post It, They Will Come” Fallacy

Job boards. Social ads. Landing pages. All are sometimes necessary but also insufficient. Talent attraction doesn’t work like the movie Field of Dreams. The importance of a well-crafted messaging strategy rooted in authentic differentiators cannot be underestimated. After all, if you’re not focused on attracting—you’re just broadcasting. Organizations need to move away from random (or reactionary) acts of marketing and toward a cohesive candidate journey.

The “We Can’t Market What We Can’t Fix” Fallacy

Here’s the truth: Every organization has flaws. Don’t let internal imperfection paralyze your external storytelling. Almost daily, I help organizations understand the importance of being honest about the work-in-progress nature of their culture. This approach builds more trust than a polished employer brand ever could. Vulnerability, framed strategically, is a strength.

The “We Have to Say What Everyone Else Says” Fallacy

Phrases and words like “part of a family,” “innovative” and “collaborative” are so overused, they’ve become white noise. If you’re serious about “building to attract” you’ll accept—eagerly—the challenge to break away from industry cliches and define what’s unique about working within your organization.

As the competition for talent heats up again (and it’s going to heat up!), defaulting to outdated recruitment marketing tactics is a recipe for irrelevance. Whether you’re hiring nurses, engineers or retail managers, your message needs to do more than inform—it needs to attract. 

If you’re ready to rewrite the way your organization attracts candidates, I hope you’ll look to Built to Attract as your field guide.

Last week, I had the pleasure of attending the Mid-Atlantic Society for Healthcare Strategy and Market Development (MASHSMD) Conference in Dewey Beach, Delaware—and what an energizing few days! From thought-provoking sessions to meaningful connections (and yes, a few too many orange crushes), this year’s gathering was truly one to remember.

I was fortunate to be part of a panel discussion on “Unlocking the Power of AI to Supercharge Your Marketing Efforts.” We explored how healthcare marketers can harness AI to streamline content creation, personalize outreach, and drive better patient engagement—without losing the human touch that makes our work matter. I hope that attendees found our tips helpful.

My colleague Jean Hitchcock led a standout session titled, “At the Intersection of Marketing and Patient Experience: What to Take to Market That Enhances Patient Care.” Jean brought her signature insight and clarity to a discussion that’s more important than ever: how our brand narratives and marketing messages must align with—and elevate—the patient experience.

In addition to all the great content shared in each session, AB&C co-hosted a fantastic happy hour with our partners Doctivity and the Baird Group, where clients and friends gathered for good drinks, tasty munchies, great conversation and lots of laughs. The famous Dewey Beach “crushes” flowed freely, and so did the conversation. It was the perfect way to unwind and build relationships outside the conference space.

The quality of this year’s programming truly stood out. The senior-level thought leadership was impressive, but it was the emotional honesty of certain sessions that made the biggest impact on me. Two sessions particularly resonated:

• Stacy Beers and Andrea Becker shared a deeply personal session on how their experiences with trauma and tragedy have shaped their leadership styles. Their vulnerability and strength sparked important conversations about authenticity, resilience and showing up for your team in meaningful ways.
• Ryan Moran, DrPH, MHSA, Deputy Secretary, Healthcare Financing and Medicaid Directory, Maryland Department of Health, delivered a powerful talk on the implications of Medicaid funding cuts. He broke down what those cuts could mean not just for Maryland, but for healthcare systems across the mid-Atlantic and the country. His message was clear: Medicaid is not just a policy issue—it’s a lifeline for millions, and we need to advocate for its protection.

MASHSMD 2025 reminded me why I love working in healthcare marketing. It’s not just about strategy—it’s about people. I left Dewey Beach feeling inspired, recharged and ready to bring fresh thinking into the work we do each day.

Already counting down to next year’s conference in Baltimore. Hope to see you there!

A brand promise isn’t just a tagline. It’s a commitment that must hold strong even when times are tough. In healthcare, that means staying true to your mission, not just during routine care but also in the face of crisis.

Why Brand Integrity Matters in Healthcare

Healthcare professionals are naturally mission-driven. They enter the field to help and heal. But during high-pressure situations—pandemics, staffing shortages, financial challenges—even the most committed teams can lose sight of the brand promise.

Yet these moments are when your brand’s integrity matters most. Patients, families and employees are watching. They need to see that your organization stands by its values—not just when it’s easy, but when it’s hard.

Supporting Staff to Uphold the Brand Promise

Leadership plays a crucial role in reinforcing brand values during tough times. Consider these questions:

• Are you actively communicating your brand promise to staff?
• Are you recognizing and celebrating the sacrifices and dedication of your team?
• Are you providing resources to help employees navigate challenges while upholding quality care?
• Are you fostering a culture that prioritizes well-being for both staff and patients?

The True Test of Your Brand

Living your brand promise during a crisis is the ultimate proof of its strength. It’s not just about external marketing—it’s about internal culture, leadership and consistency. When the dust settles, how your organization upholds its brand promise will define its reputation for years to come.

Are you reinforcing your brand promise in ways that matter? Let’s talk about how to build a brand that stands strong, no matter the circumstances.

If you know us, you know we believe that steady growth isn’t just about numbers—it’s about people. That’s why we’re thrilled to announce exciting leadership promotions and strategic hires that will help us serve our clients more effectively and creatively than ever before.

First, we’re proud to welcome Alex Parkowski to the ownership team. As a new owner and the managing director of our Government Division, Alex joins chief executive officer Paul Pomeroy, chief creative officer Steve Merino and chief communications officer Joanna Ford at the helm of the agency.

Shawn Kessler has been named partner/managing director of Recruitment Marketing. With more than 15 years at the agency, Shawn has helped shape our recruitment division into a dynamic, results-driven offering. His fresh tools, insights and opportunities help clients find and keep the talent they need.

Colleen Masters has been promoted to executive creative director. Formerly our group creative director, Colleen will now lead the entire creative department, ensuring everything we make—whether it’s a campaign, video, website or brand—meets the high standards we’ve become known for.

Strategic Strengths, Multiplied

We’re also growing our strategic bench with two powerhouse hires:

• Alex Wittchen joins as managing director of strategy, where she’ll oversee AB&C’s entire strategic offering. An award-winning strategist (yes, she’s got both gold and silver Clios), Alex brings a global perspective and a track record of building brands across verticals—from sports and entertainment to healthcare and higher ed.

• Annette DeHaven is our new associate director of employer brand strategy, bringing more than two decades of experience helping companies articulate and amplify their employer brands.

From behavior change and healthcare to recruitment marketing and brand strategy, we’re investing in the people and expertise that help our clients thrive.

Read more about our new roles, and our new hires.

WILMINGTON, Del. (May 15, 2025) — Aloysius Butler & Clark (AB&C), one of the largest independent full-service marketing communications agencies on the East Coast, recently named Alex Parkowski an additional owner of the company. AB&C has also made leadership changes in its creative and recruitment departments. The expanded roles of these team members support the agency’s strategies to drive steady annual growth across multiple divisions.  

Parkowski, previously division director, has taken on a larger leadership role as owner and the managing director of our Government Division. She joins Paul Pomeroy, chief executive officer; Steve Merino, chief creative officer; and Joanna Ford, chief communications officer, as an owner. Since joining AB&C nearly 19 years ago, Parkowski has been instrumental in establishing and growing the agency’s behavior change division. She will continue to oversee government clients with needs ranging from increasing statewide vaccines and health screenings to improving outcomes for at-risk mothers and infants.   

In addition, Shawn Kessler now fulfills responsibilities for the agency as partner/managing director of recruitment marketing. Kessler, who joined AB&C more than 15 years ago, most recently served as managing director of recruitment marketing before assuming his new role. He will continue to oversee the recruitment marketing division, leading division growth and expanding resources to ensure client needs are met with the most up-to-date tools and opportunities. 

Colleen Masters, previously group creative director, has been promoted to executive creative director. In her new position, Masters is responsible for overseeing the entire creative department and ensuring the quality of the creative work that leaves the agency. She will help direct new creative strategies, support new business initiatives and ensure the creative department is a successful partner across all our full-service disciplines. “I’m proud and excited to turn the agency’s creative reins over to Colleen. No one deserves it more,” said Merino.  

“These three individuals have shown extraordinary dedication to the agency as well as our clients—earning the respect of their coworkers, the teams they manage and our clients,” said Pomeroy. “In their time with AB&C, they have contributed to agency growth by expanding and honing their professional specialties and have proven their ability to take on leadership roles that exceed expectations for our clients. We are excited to have Alex, Shawn and Colleen in these elevated roles.” 

About AB&C

Aloysius Butler & Clark (AB&C) is one of the largest independent full-service marketing communications agencies on the East Coast. AB&C has offices in Philadelphia and Bloomsburg, Pennsylvania, as well as Wilmington, Delaware, and operates remotely across the globe. The agency’s remarkable 54-year growth is a byproduct of a unique, client-centric business structure. Our clients are regional, national and international in scope—and concentrated in five core market segments: healthcare, behavior change, recruitment marketing, consumer and specialty B2B. We combine deep business expertise in these five key industry segments with a robust team of omnichannel experts. The result is the best of everything. Always deeply strategic. Always creatively breaking through. Never the same.

Agency welcomes Alex Wittchen as managing director of strategy and Annette DeHaven as associate director of employer brand strategy. 

WILMINGTON, Del. (May 15, 2025) — Aloysius Butler & Clark (AB&C), one of the largest independent full-service marketing communications agencies on the East Coast, has expanded their strategy team with the addition of two key hires. Alex Wittchen, managing director of strategy, will oversee the entire agency’s strategic offering. Meanwhile, Annette DeHaven joins the agency’s recruitment marketing team as associate director of employer brand strategy. These additions are part of a multiyear strategic structuring to better meet the growing need for integrated strategies among AB&C’s expanding roster of B2B and B2C clients.

“We’ve been carefully seeking the right professionals to enrich current client relationships—and secure new ones—by being strategic problem-solvers,” said Paul Pomeroy, AB&C’s chief executive officer. “Clients are looking to us not to just ‘make great work’ but to also take a more comprehensive, strategic approach, and then be the very best executors of all the tactics that support that strategy. The addition of Alex and Annette further elevates AB&C’s ability to do this in two areas of consistent growth for our agency.”

Before joining AB&C as managing director of strategy, Wittchen spent seven years with 160/90, building and running the brand strategy practice, winning a gold and silver Clio Award in the process. Her experience spans multiple verticals—from professional sports and entertainment to higher education, healthcare and more—and has taken her to Belgium and Rome to develop brands.

DeHaven, associate director of employer brand strategy, brings more than 20 years of experience partnering with global organizations to develop and activate employer brands, internal communications and recruitment marketing strategies, as well as high-performance career sites. Most recently, she served as account director with Ph.Creative, where she led the management of the agency’s top global accounts, resulting in a silver Transform Award (North America) for Best Employer Brand in 2023. 

Over the past several years, annual growth at AB&C has been steady, encompassing multiple divisions, including healthcare, behavior change, recruitment marketing, B2B and B2C. AB&C projects continued, consistent growth through and beyond its 54th year in the industry, as the agency remains true to its Delaware roots while expanding its community footprint in and around the Philadelphia metro area.

About AB&C

Aloysius Butler & Clark (AB&C) is one of the largest independent full-service marketing communications agencies on the East Coast. AB&C has offices in Philadelphia and Bloomsburg, Pennsylvania, as well as Wilmington, Delaware, and operates remotely across the globe. The agency’s remarkable 54-year growth is a byproduct of a unique, client-centric business structure. Our clients are regional, national and international in scope—and concentrated in five core market segments: healthcare, behavior change, recruitment marketing, consumer and specialty B2B. We combine deep business expertise in these five key industry segments with a robust team of omnichannel experts. The result is the best of everything. Always deeply strategic. Always creatively breaking through. Never the same.