Why Marketing and Talent Acquisition Must Be Allies in Healthcare

In healthcare, a strong brand has always been essential for earning community trust, but today, it carries even greater weight. A brand is no longer just a promise to patients; it’s a proof point to employees. Every message, from a billboard to a benefits brochure, shapes how people perceive your organization’s values, stability and leadership. When marketing and recruitment align, every dollar spent on advertising works twice as hard—attracting both the patients you want and the workforce you need. This brand multiplier effect is what modern healthcare organizations must harness to stay competitive and to keep doors open.

In decades past, healthcare marketing largely focused on bringing patients through the doors. Meanwhile, human resources and talent acquisition focused on recruiting clinicians and staff. Today, those silos must come down. The strongest healthcare brands are built when marketing and HR speak with one unified voice—not just to patients but to potential employees as well. Job seekers behave like consumers. Before they apply, they explore your website, social channels, reviews, media coverage and leadership statements. If those touchpoints feel disconnected or out of touch, candidates subconsciously interpret it as instability. But when marketing and HR create a cohesive brand experience, prospective applicants recognize a system that knows what it stands for and how it treats its people. A strong, unified brand accelerates decision-making, increases offer acceptance and improves retention before an employee’s first day.

Healthcare leaders know this is critical. According to a 2023 survey from the American College of Healthcare Executives (ACHE), “workforce challenges (e.g., personnel shortages)” ranked as the top concern among hospital CEOs for the third consecutive year. Financial challenges came in a close second.

That tells us something important. Staffing is not just an HR problem; it’s a business problem. It affects quality of care, patient satisfaction and ultimately the bottom line.

When marketing and HR communicate a unified brand—one that signals both excellent patient care and a fulfilling, supportive workplace—it resonates with both patients and prospective talent.

The Financial Stakes Are Real

A unified brand also gives health systems something they desperately need in this moment: stability. When competing hospitals are slashing budgets, consolidating service lines or experiencing turnover, a consistent and confident brand becomes a signal of reliability. Patients feel it, employees feel it, job candidates feel it. A strong brand calms the noise around an organization and helps it navigate workforce volatility with less disruption.

Good recruiting is expensive. According to a 2024 article from PracticeMatch, the cost to recruit a physician can range from $180,000 to $250,000 when you factor in search-firm fees, marketing, interviews, relocation, sign-on bonuses and incentives.

But the cost of not filling a position is often far greater. As shown on MissingPhysician.com, a vacancy can result in substantial revenue loss: The national average net physician revenue is estimated at $2.4 million per year. The site lets organizations model their vacancy cost (lost patient revenue, reduced capacity and delayed growth), showing that even modest reductions in “time to fill” can recover millions in revenue.

This is not just “HR fluff.” This is strategic value. A well-staffed, well-branded organization is more resilient, financially and operationally.

The Brand of Care and the Brand of Culture Are One and the Same

When potential employees visit your website, review your careers page or see your social media presence, what do they experience? Do they only see patient-facing messaging? Or do they also sense a culture grounded in support, purpose, collaboration and mission?

Marketing is perfectly positioned to shape that employer brand narrative. By working hand in hand with HR and talent acquisition, marketing can translate internal values, workplace culture, growth opportunities and community impact into a compelling story. And honest stories are what draws top clinicians and staff to stay, not just to join.

In today’s healthcare landscape, a brand is built from the inside out. If an organization’s internal culture doesn’t align with its external messaging, patients and the workforce notice. Marketing teams have a  critical role in ensuring that the brand reflects reality and amplifies it. When employees feel represented and can own the brand, they become your greatest ambassadors—more effective than any advertising campaign.

That matters now more than ever. The competitive hiring environment in healthcare has intensified. According to AMN Healthcare and others, physician recruitment today is characterized by fierce competition, high turnover driven by burnout and an urgent need for retention strategies that go beyond compensation.

By aligning recruitment with the brand and treating talent acquisition as part of the broader organizational identity, hospitals and health systems can position themselves as employers of choice.

Why a Trusted Partner Matters—20 Years Running

At AB&C, we have operated at the intersection of marketing, branding and talent acquisition for more than 20 years. We have helped organizations reposition themselves not only to attract patients but to attract and retain clinicians and staff to deliver exceptional care.

Those decades of experience—and the growing urgency of today’s workforce and brand challenges—led us to develop our new integrated model that unifies patient-facing brand strategy with talent acquisition and employer branding.

We’ve seen firsthand how aligned branding and strategic recruitment can help organizations overcome workforce shortages, reduce reliance on interim staffing, close vacancies faster and strengthen culture. We know the data, the challenges and the human side of this work. And we’re prepared to guide healthcare organizations through the new realities ahead—from physician shortages to brand awareness, culture alignment and patient volume growth.

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Healthcare CEOs are under extraordinary pressure. Workforce shortages, cultural strain, rising competition and shifting patient expectations are reshaping what it takes to lead a health system. Solving these challenges requires more than a marketing partner—it requires people who understand how hospitals actually work.

At AB&C, our differentiator isn’t just our integrated marketing and talent acquisition model. It’s the people who built it. AB&C’s unified approach integrates patient marketing, employer branding and workforce strategy into one coordinated engine for growth. Our managing directors, Maria Mongelli and Shawn Kessler, as well as our healthcare experts have spent significant portions of their careers working in hospitals before joining AB&C.

Maria Mongelli, Managing Director, Health

Maria brings 30 years of healthcare marketing and communications experience, shaped by more than a decade working inside the Children’s Hospital of Philadelphia and Crozer Health. That firsthand experience has given her a deep understanding of how brand, culture, reputation and patient experience are formed within the realities of hospital operations.

At AB&C, Maria has built and leads the agency’s healthcare division, partnering with health systems across the country to clarify their brand, grow patient volume and strengthen market position. Her work spans such major organizations as MedStar Health, AtlantiCare, Cooper University Health Care, Phoenix Children’s, Bronson Healthcare, Mary Washington Healthcare, Nemours, HCA, Trinity Health and Rutgers Cancer Institute.

Maria is known for bringing a strategic yet pragmatic approach to healthcare marketing, building systemwide initiatives, aligning leadership around brand strategy and helping organizations communicate with authenticity in moments of growth and change.

Shawn Kessler, Managing Director, Recruitment

Shawn brings 25 years of recruitment marketing and employer-brand leadership, beginning his career at Geisinger, where he led physician recruitment marketing and gained an inside view of how workforce challenges shape clinical operations. His early exposure to the realities of staffing, culture and organizational performance informs his approach to workforce strategy today.

Since joining AB&C, Shawn has built and grown the agency’s Recruitment marketing division into one of the country’s leading healthcare-focused practices. He has partnered with health systems nationwide—including ChristianaCare, Kaiser Permanente, WellSpan Health, Guthrie Clinic and Blue Cross Blue Shield of Rhode Island—to develop employer brands, reduce vacancies, improve retention and build more resilient talent pipelines.

Shawn is also the author of Built to Attract, a practical guide for healthcare leaders on how culture, brand and employee experience fuel talent attraction and engagement. His work centers on helping organizations turn their culture into a competitive advantage—connecting who they are with the people they need to succeed.

Nikki Laska, Healthcare Account Director

Nikki brings 20 years of hands-on healthcare marketing and communications experience, shaped by her roles across such major organizations as MedStar Health, CVS Caremark, Virtua Health and the Maryland Department of Health. Her work has spanned systemwide marketing leadership, public health communications and high-stakes operational messaging, giving her a clear understanding of how healthcare organizations function on the ground.

Nikki has a rare ability to see how brand, culture and workforce truly intersect inside clinical environments. She understands the nuances of communicating with physicians, frontline staff and administrators, as well as the communities they serve, and she brings that operational awareness directly to her work at AB&C.

At AB&C, Nikki works across both the Healthcare and Recruitment marketing divisions. Her crossover role is essential to this model, ensuring message consistency, brand accuracy and strategic alignment across patient-focused campaigns and employer-brand initiatives. She serves as the connective tissue between the two disciplines, helping clients present one cohesive story to both the patients they serve and the workforce they need to attract.

Tara Moore, Associate Managing Director, Recruitment

Tara brings nearly 30 years of combined healthcare and recruitment marketing experience, including 15 years at Geisinger, where she gained a deep understanding of how patient access, frontline workflows and staff experience shape the overall health of an organization. That early exposure to the operational side of care delivery informs the way she approaches workforce strategy and client engagement today.

For the past 16 years at AB&C, Tara has been a key member within the Recruitment division, guiding clients through complex hiring challenges. Her work spans recruitment marketing and employer brand development, always grounded in an understanding of what candidates and employees experience on the ground.

As AB&C’s diversity specialist, Tara also plays an essential role in helping organizations elevate their DEI efforts. She provides thoughtful guidance on creating a culture where people feel valued, supported and empowered—an approach that strengthens both recruitment and retention.

Nancy D’Argenio, Associate Managing Director, Public Relations

Nancy brings more than two decades of experience in communications, storytelling and media relations. She began her career in radio broadcasting before moving into healthcare public relations. That early newsroom exposure strengthened her instincts for identifying compelling stories, understanding audience behavior and knowing exactly what makes the media pay attention.

Nancy went on to spend more than 13 years at Nemours Children’s Health, where she led a wide range of PR efforts for one of the nation’s leading pediatric health systems. Her work included local and national media relations, issues and crisis communications, clinical storytelling, executive visibility and the management of high-profile special projects. She has secured coverage across major outlets and is known for finding the most meaningful way to elevate a story.

Since joining AB&C, Nancy has become a key member of the healthcare team, helping organizations strengthen their reputation, communicate with clarity and share the stories that define who they are. She also plays a critical role in issues and crisis communications, helping organizations navigate sensitive situations with clarity, accuracy and confidence. Nancy excels at translating complex clinical topics into human-centered narratives that resonate with patients, communities and the media.

A Team Purpose-Built for Today’s Healthcare Challenges

Backed by a broader team of DEI specialists, digital architects, recruitment strategists and healthcare communicators, AB&C brings unmatched experience in both patient and workforce storytelling. We understand the pressure points, the cultural nuances, the operational constraints and the leadership realities health systems face every day.

That lived experience is why our integrated model works. It is simply the name for what our team has been doing for years: uniting brand, culture and workforce strategy to help health systems grow stronger from the inside out. We don’t guess what motivates clinicians or what builds patient trust—we’ve experienced it firsthand.

If your organization is ready for a brand that strengthens culture, attracts talent and earns patient trust, AB&C has the team to get you there.

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For years, healthcare organizations have relied on a familiar playbook: Marketing brings patients in. Talent acquisition brings people on. But as every healthcare leader knows, that playbook doesn’t work anymore.

Today’s workforce shortages threaten service lines, destabilize operations, erode patient experience and eat away at revenue. At the same time, the fight for patient volume has never been more intense. These challenges don’t live in separate silos, and the solutions can’t either.

That’s why AB&C is putting a stake in the ground: We’ve created an agency model that fully integrates brand marketing and talent acquisition under one roof.

Not as a one-off campaign. Not as an experiment. But as a new national standard.

And it’s a standard built specifically for the C-suite, the leaders responsible for quality, growth and financial performance in an environment where both margins and morale are under pressure like never before.

Why This Integration Matters Now, and Why the C-suite Can’t Ignore It

Healthcare CEOs have been clear. For the third year in a row, workforce challenges top their list of concerns, outranking even financial pressures. Staffing isn’t just an HR issue. It’s a business issue.

Vacancies stall growth.
Burnout fuels turnover.
Delays frustrate patients.

And the financial impact is staggering. Recruiting a single physician can cost up to $250,000, and yet the lost revenue from leaving that role vacant can exceed $2.4 million a year. Multiply that across dozens or hundreds of open roles, and the math becomes existential.

So the question for CEOs has shifted. It’s no longer “How do we improve marketing?” or “How do we hire faster?”

It’s “How do we build a brand strong enough to attract patients AND the workforce required to serve them without doubling our costs?”

That’s the question AB&C is built to answer.

We’ve Been Solving This Long Before the Industry Knew It Had a Problem

While others are just now waking up to the collision of marketing and recruitment, AB&C has been operating in this space for two decades. We’ve been the only agency deeply embedded in both sides of the healthcare brand equation. And we’ve helped health systems across the country:

• Reposition their organizational brand
• Drive patient volumes
• Build authentic, differentiated employer value propositions
• Reduce vacancy rates
• Lessen reliance on contract labor
• Increase employee retention
• Strengthen patient perception
• Recover millions in lost revenue

We didn’t create this model because it was trendy. We built it because our clients needed it and because the realities of the workforce demanded it. This model formalizes what we’ve been doing for years, uniting brand, culture and workforce strategy under one integrated marketing model.

The Expertise Healthcare Leaders Need, All in One Place

Today, AB&C delivers a truly integrated approach that includes:

• Brand strategy and systemwide marketing
• Full-funnel recruitment strategy and campaigns
• Employer branding and EVP development
• Workforce research, segmentation and analytics
• Creative, digital and media teams aligned across both sides of the house

This is what makes us the C-suite’s agency: we help solve the two hardest—and most expensive—challenges facing healthcare leaders today, with one coordinated strategy and one unified partner.

Ready to Lead the Next Era of Healthcare Branding?

If you’re ready to strengthen your brand—for patients, employees and the long-term financial health of your organization—we’re ready to lead the way.

Connect with AB&C and take the first step toward building a brand that delivers on what healthcare truly requires: excellent care powered by an exceptional workforce.

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In an era where first impressions happen online, your career website isn’t just a tool—it’s the front door to your employer brand.

Yet despite this, many companies are unknowingly turning away top talent. Outdated designs, clunky navigation, slow mobile performance, and overly complex application forms create friction that causes qualified candidates to drop off—often before they even hit “Apply.”

The good news? You can fix that. A high-performing career website—one that aligns with your employer brand, simplifies the path to application, and engages talent from their first click—is not just a nice-to-have. It’s a critical investment that drives better candidate experiences, stronger brand perception, and ultimately, faster and more effective hiring.

In this guide, we’ll show you how to build a career website that doesn’t just attract visitors—it delivers real results.

The Essential Elements of a Successful Career Website

Why Building a Career Website is Worth the Investment

A high-performing career website isn’t just a recruitment nice-to-have—it’s a strategic asset that delivers measurable results across your hiring funnel. From boosting visibility to accelerating time-to-hire, here’s why investing in a modern, optimized career site pays off.

Increased Visibility and Traffic

Your career website is a magnet for job seekers—if it’s built right. With proper SEO, mobile optimization, and structured job data (for improved Google for Jobs performance), your listings become significantly easier to find.

• According to CareerBuilder, 70% of job seekers start their search on Google. If your jobs aren’t visible there, you’re missing a huge portion of potential applicants.
• Optimized career sites see up to 35% more organic traffic, lowering reliance on paid job ads and increasing ROI.

Bottom line: A well-optimized site ensures the right candidates find you before they ever hit a job board.

Stronger Employer Branding

Your career site is often the first branded touchpoint candidates encounter. If it feels outdated, off-brand, or confusing, it sets the wrong tone—and you may lose qualified applicants before the first click.

• 75% of job seekers consider an employer’s brand before applying, and 50% won’t apply to companies with a poor online presence, even if they’re interested in the role (LinkedIn Talent Solutions).
• A branded career site featuring employee stories, company values, and a consistent tone can increase engagement and improve perception as an employer of choice.

Improved Candidate Experience

Candidate expectations have evolved. They want a fast, transparent, and user-friendly application process, and they want to feel a connection to your organization before they even apply.

• 60% of job seekers report a negative candidate experience due to confusing sites or overly complex application flows (Glassdoor).
• On the flip side, companies that invest in candidate experience report up to a 70% improvement in application completion rates (IBM Smarter Workforce Institute).

Reduced Time-to-Hire

An optimized website doesn’t just benefit job seekers—it also streamlines your internal hiring process.

• Clear job organization, robust search tools, and fast-loading application pages mean qualified candidates find roles faster and apply sooner.
• Companies with modernized career sites report a 15–30% decrease in time-to-fill, thanks to higher candidate volume and fewer application drop-offs (SmashFly).

The result: Faster recruiting cycles, lower overhead, and fewer open roles dragging down team performance.

Must-Have Features of a High-Converting Career Website

Personalized Candidate Journeys

Each person visiting your site should feel like it is speaking directly to them. Do your research and develop personas to represent the perfect candidate for each of your priority job categories. Create tailored experiences based on the candidate’s role, industry, or career level that help guide them to their ideal position.

Dynamic Job Recommendations

Once you have someone on your site, keep them from hitting the back button and looking at the competition’s open posts by recommending the most relevant roles. This will increase engagement and application rates.

SEO-Optimized Job Postings

If the search engines can’t index your site, they can’t display your jobs. If the job boards are scraping your ATS, they’ll drive candidates right past all of the work you’re putting into a fantastic career site.

Job posting properly tagged with structures data and making sure that the job details pages on your career site are the source of truth for the job boards are the bast way to increase traffic to your site.

Integrated Talent Communities

If you have someone on your site that can’t find the right fit, make sure to capture their information for a later date when you do have their dream job available.

How to Build a Career Website: A Step-by-Step Guide

Step 1: Start with Employer Brand Alignment

Ensure that your career website matches the visual identity, voice, and values of your overall employer brand. Use colors, fonts, and imagery that also connect with your corporate identity and brand guidelines.

Your career site is the place job seekers can get a feel for your corporate culture, virtually meet their new team members, learn about benefits and the hiring process and search open jobs — all in one place.

Step 2: Choose the Right Platform

Research the options for building your website, whether through recruitment marketing platforms like HireControl, in-house development, or using third-party services.

Step 3: Implement Advanced Search Capabilities

If a candidate can’t find the right job, your site can’t convert. Search features that people expect to find on your site include predictive text, map-based search, as well as filtering based on bonus, relocation, visas and other criteria.

Step 4: Focus on SEO Optimization

Ensure your career website is optimized for search engines (particularly Google for Jobs) to increase organic traffic. This goes beyond traditional keyword-based strategies. Semantic markup of structured data ensures search engines will properly catalog your job listings. A blog provides valuable info to passive candidates while also boosting your site’s ranking.

Step 5: Integrate with Existing ATS

Avoid create a tedious new workflow by using the job requisition data that already exists in your applicant tracking system. Work with the IT team developing your site to ensure a proper feed of live requisitions is always available on your career site.

Step 6: Test and Optimize for Mobile

Make sure the website is responsive and provides a great user experience across all devices, particularly mobile. We know that the majority of visitors will come to your site from a mobile device. Make sure the process isn’t tedious on those handheld devices.

One big thing to think about: how will a candidate attach a resumé or CV from the cell phone. Try the process yourself to see how it works.

How Career Websites Drive ROI in Talent Acquisition

Higher Application Rates

A well-designed career site that tells a great brand story with an easy application process can lead to more completed applications.

Reduced Cost-Per-Hire

An optimized career website makes it easier for candidates to find your job listings organically, which means fewer resources spent on job advertising.

Enhanced Employer Brand Perception

A professional career website helps position your company as an employer of choice, attracting higher-quality candidates.

Conclusion: Build a Career Website That Works for You

Ultimately, the best career site for you is the one that helps you meet your recruitment goals. Feel free to book a demo with HireControl to learn how we can help you build a high-performing career site that enhances the candidate experience and improves recruitment outcomes.

You’ve invested in employer branding. You’ve built a great team. You’re promoting jobs across channels. But if your best candidates aren’t applying—or worse, aren’t even engaging—there may be a silent culprit undermining your recruitment efforts: your career site.

One study shows that 40% abandon applications due to poor career site user experience. Sites that are outdated, slow, difficult to navigate, or poorly optimized for mobile cause high-intent candidates to bounce before ever submitting an application.

And here’s the kicker: in most cases, you’ll never know it happened.

Job seekers behave more like discerning consumers than passive applicants. If your site doesn’t deliver a seamless, engaging experience, they’ll simply move on to your competitors. That’s why career site optimization is no longer optional—it’s foundational.

In this post, we’ll explore how your career site might be quietly pushing top candidates away, what signs to look for, and how smart optimization strategies—from SEO to mobile responsiveness to frictionless apply flows—can help you re-engage talent, reduce time-to-hire, and strengthen your employer brand.

How Will I Know If My Career Site Is the Problem?

If you’re asking yourself, “Is it my job descriptions? My media strategy? Or is something broken in the experience?”—you’re not alone. The truth is your career site could be creating friction in ways that aren’t immediately obvious. Here are four key red flags that signal it’s time to take a closer look:

1. High Traffic, Low Applications? That’s a Conversion Problem.

If candidates are visiting your site but not applying, it’s often a sign that something’s off. Whether it’s a confusing layout, hard-to-find job listings, or a tedious application process, usability issues quietly tank conversion rates. Great candidates don’t have the time—or patience—to struggle through a clunky experience. They’ll simply move on.

Pro tip: Compare your site traffic to your completed applications. A large gap = friction somewhere in the process.

2. Poor Mobile Experience = Lost Candidates

The Appcast 2023 Benchmark Report shows that over 60% of job seekers now apply via mobile devices, and that number keeps growing. If your site isn’t optimized for smartphones—meaning fast load times, touch-friendly buttons, and easy job search—you’re losing qualified talent the second they hit your homepage.

Not sure how your site performs? Pull up your careers page on your phone and try applying to a job in under a minute. If it feels frustrating, it is—especially for the talent you want most.

3. Slow Load Times or Clunky Navigation Are Deal-Breakers

Candidates expect modern, responsive websites. If your pages take too long to load, or if the path to job listings is buried under unnecessary clicks, they’ll leave before engaging. Remember, every second counts—pages that take longer than 3 seconds to load can lose up to 40% of users (Google Web.dev Report, 2022).

Clean navigation, logical job categories, and clear calls to action are non-negotiables for today’s digital-native job seekers.

4. You’re Not Showing Up on Google for Jobs

73% of job seekers start their job search on Google (CareerArc Future of Recruiting Study). If your jobs aren’t appearing on Google for Jobs, Indeed, or other aggregators, you’re missing massive exposure. Many career sites aren’t structured to be crawlable or indexed properly—especially older platforms or sites not using structured data.

Optimizing your job listings with SEO best practices and schema markup is essential for discoverability. If you’re invisible in search, you’re invisible to passive and active talent alike.

Bottom line: If any of these issues sound familiar, your site may be working against you more than you think. But the good news? Every one of these problems is fixable—and the payoff can be huge.

Ready to Fix It? Here’s How to Start Optimizing Your Career Site

Now that you know the signs your career site may be underperforming, the next step is action. The good news? You may not need a full rebuild to start seeing results. With the right approach—and the right tools—you can turn your site from a silent dealbreaker into a top-performing recruitment engine.

Here’s how to get started:

1. Audit Your Current Site

Before making changes, assess where you are now. A simple audit can uncover the hidden barriers that are costing you talent. Here’s a quick Career Site Self-Audit Checklist:

• Page Load Speed – Use Google PageSpeed Insights to check load times.
• Mobile Experience – Open your site on a smartphone and apply to a job. Was it intuitive?
• Application Funnel – Track drop-off points. Where are candidates abandoning the process?
• SEO Visibility – Google some of your job titles. Are your listings showing in Google for Jobs?
• Navigation and UX – Is your search bar easy to find? Can candidates filter by location or role?

2. Measure and Improve

Optimization isn’t a one-and-done project. To get lasting results, you need to track performance and refine regularly.

Metrics to monitor:

• Traffic-to-apply conversion rate
• Mobile vs. desktop engagement
• Top exit pages and drop-off points
• Which jobs are getting the most search visibility

Use tools like Google Analytics or Hotjar to get actionable insights.

3. Invest in Recruitment Software That Enhances the Candidate Experience

Once you know what needs improvement, it’s time to equip your team with tools that can solve real UX and visibility challenges. If you don’t have web developers at hand to make updates to your current site, consider a platform like HireControl that uses data from your existing ATS and acts as a front-end experience layer, offering:

• Persona-led candidate journeys tailored to job seekers’ personas, backgrounds and intent.
• Optimize data from your ATS to ensure exposure on search engines and job boards
• Custom-branding that match your employer brand—not your ATS’s default template.
• Dynamic on-demand landing pages for campaigns and events.
• 10-second easy apply that minimize friction while maximizing conversion.

Why it matters: Tools like HireControl don’t just make your site prettier—they make it perform better. The result? Higher engagement, lower bounce rates, and a pipeline full of right-fit candidates.

Final Tip: Start Small, Improve Fast

You don’t need to overhaul everything at once. Prioritize quick wins—like simplifying your apply process or making your job listings indexable on search engines—and build momentum from there.

Late millennials, those born between 1985 and 1995, grew up before smartphones but came of age with social media. They know what the workplace was and what it’s becoming. That blend of perspective and digital fluency makes them unlike any other generation in today’s workforce and an important one for hiring organizations to understand.

Late millennials are at a point in their career where they know what they want, and they’re willing to walk away if it’s not there. The question is whether your employee value proposition delivers on what matters most to them.

A Demand for Purpose and Authenticity

Late millennials want to work for organizations that genuinely stand for something. They look for alignment between their own values and those of their employer. However, don’t assume your messaging is landing. Test it with millennial colleagues. They’ll know if it feels authentic or performative, and when it’s real, they’ll help you amplify it.

Champions of Continuous Growth

Gallup reports that 87% of millennials consider career development a top factor in choosing a job. That drive to learn and adapt keeps them sharp. If you want to attract and retain this group, you need to show how your roles create real opportunities for growth.

Reframing “Entitlement” as Ambition

Speaking of a desire for professional growth, the ambition and drive of late millennials can sometimes be misinterpreted as entitlement. But organizations that fuel innovation and long-term organizational growth can see and openly embrace the difference.

Balancing Flexibility with Structure

Autonomy matters to late millennials, but so does clarity. They want flexibility, especially around where and how they work, but they don’t want to operate in the dark. Nearly half prefer fully remote roles, according to recent workforce data. The organizations that win their loyalty strike the right balance by providing both freedom and clear expectations.

Late millennials are experienced enough to bring perspective and ambition, yet agile enough to thrive in a digital-first, purpose-driven workplace. If your roles deliver on purpose, growth, flexibility and opportunity, they’ll see your organization as a place worth building their next chapter.

We’ve all been living in the world of SEO for years. But there’s a new kid in town thanks to AI: Generative Engine Optimization (GEO) and it’s on track to replace traditional SEO by 2028. Truth be told, that shift is already happening. Candidates aren’t just Googling job titles to find opportunities. They’re asking AI to tell them who to work for. 

When talent asks ChatGPT, Perplexity, or Gemini about your company’s culture, or for career opportunities they are seeking with organizations that share their core values, what answer will it give? 

Your career site is the hub of your employer brand. It’s where your story can come to life. Unless that story is structured and optimized in ways that AI engines can understand and surface it, you risk being invisible in the very places candidates are already turning to, and inevitably will in the future, when they search. 

Here are some practical tips to consider: 

Optimize for “Who” Not Just “What” 

Traditional SEO strategy emphasized “what” people searched (software engineer jobs, nurse jobs near me). GEO is about the “who.” Who’s a great employer for data scientists that makes sustainability a business priority? Who actively supports veterans transitioning from the military? So make sure your site answers the “why work for us” questions to your ideal talent personas. 

Make Storytelling Your Strategy 

A list of employer perks isn’t usually all that memorable. But a nurse describing why he stays, or an engineer explaining the impact of her work? That’s not just the content job seekers crave. It’s the type of content that AI engines are more likely to pull into summaries. Build stories in testimonials, videos, and day-in-the-life spotlights and strategically place them across blogs, job descriptions, and campaign landing pages for the most impact. 

Structure Content for Machines and Humans 

Your site has to serve two audiences and that’s people and algorithms. Clear headers, logical site navigation, and schema markup (for jobs, events, and FAQs) help AI engines, including Google which is now serving up AI overviews, parse your information. Pair that with conversational copy that humans can actually connect with and you’ve got a great combo.

Audit with AI in Mind 

Run your site through an AI search yourself as if you were a job seeker. Ask ChatGPT: “What is it like to work at [your company]?” Then see what comes back. If the answers don’t reflect your true story, you’ve started to uncover gaps to fill on your career site. 

By 2028, GEO may fully overtake SEO, but every day between now and then, more candidates are increasingly going to use AI to help find the right job for them. As they say, the future is now and there’s no better time than the present to make sure your career site is optimized. 

Is your career site feeling more “meh” than magnetic? If it’s outdated, clunky to manage, or doesn’t reflect the story you’re trying to tell, you’re not alone. Many TA and employer brand leaders know that their career site isn’t where it needs to be, but getting budget approval can feel like climbing Mount Everest. 

Here’s some good news. You don’t need a 50-page business case to get the conversation started. You do however need a few clear, compelling reasons to share with the people who hold the purse strings. 

Attract the Right Talent, Faster  

Your career site is often the first impression candidates have of your company. If it’s hard to navigate, generic, or contains uninspiring job postings, you’re losing people before they even hit apply. A refreshed and content-rich site that brings your employer brand to life not only pulls in more talent, it improves conversions with the right talent for your organization. 

The numbers back it up. LinkedIn research has shown that companies with strong employer brands see 50% more qualified candidates and reduce cost per hire by as much as 50%. That’s tangible ROI. And with 78% of job seekers saying the candidate experience shows how much an employer values its people, a career site that’s easy to explore, visually engaging, and authentic to your culture is not a nice-to-have. It’s essential. 

Eliminate Bottlenecks and Keep Momentum 

We’ve all been there. You need to publish a campaign landing page, update messaging for a hiring event, or refresh content for a key role that’s really, really hard to fill ASAP. Instead, you’re waiting days for a ticket to be addressed to push the changes you need now through.  

A recruitment marketer-friendly career site platform eliminates that lag. It has the ability to build pages, test content, and personalize the experience for different audiences without a developer. That agility translates directly into recruiting outcomes. A modern, flexible career site lets you meet talent in the moment, not after the opportunity has slipped away. 

Show Leaders the Proof They’re Asking For 

Budget holders (and your hiring managers) care about impact. A modern career site is built to measure and prove its effectiveness. When leadership asks, “Is this working?” you can show them dashboards with metrics that matter, not just clicks. 

Right now, only 41% of organizations say they can measure employer brand ROI. That means most teams are flying a bit blind and struggling to defend budget. Sound familiar? Instead, turn your career site into a measurable, data-driven function, not just a cost center, because that’s the kind of story you want to tell and what decision-makers want to hear. 

Closing Thoughts 

In the end, making the case for a career site overhaul requires showing value. A stronger site attracts and converts the people you want to hire, eliminates inefficiencies that slow you down, and equips you to prove ROI with real numbers, not vanity metrics. 

So next time you’re teeing up the budget conversation, start with: “Let’s talk about giving our career site the upgrade our organization deserves because right now it’s costing us talent, time, and money.” And use these talking points to help make the case. 

Insights from: Built to Attract
The Evolution of Hiring: Moving from Recruitment to Attraction
Kindle edition, paperback and hardcover are available now at Amazon.com.

Employer branding and recruitment marketing are often positioned as the secret weapon in talent acquisition—but too often, they are built on a shaky foundation of flawed assumptions. In Chapter 9 of Built to Attract, I call out a few of the most dangerous fallacies that hold back recruiters, HR teams and even marketing departments from attracting the right talent.

What are some fallacies you should be on the lookout for?

The “We Can Just Repurpose Our Consumer Marketing” Fallacy

“We’ve got a great brand campaign—let’s just adapt it for recruiting!” Wrong. While your consumer brand may sell cars, software or medical services, recruitment is about selling purpose, belonging and identity. Candidates need to see how they will fit in—not how you sell. “Building to attract” means being open to completely rethinking your messaging strategy for talent.

The “Employer Brand Is HR’s Job Alone” Fallacy

Too many organizations treat employer branding like a side hustle for HR. In reality, it’s a cross-functional effort. Recruitment marketing sits at the intersection of communications, brand, operations and talent strategy. Successful collaboration requires respecting and embracing the value associated with shared ownership across teams—and knowing how to structure that collaboration.

The “If We Post It, They Will Come” Fallacy

Job boards. Social ads. Landing pages. All are sometimes necessary but also insufficient. Talent attraction doesn’t work like the movie Field of Dreams. The importance of a well-crafted messaging strategy rooted in authentic differentiators cannot be underestimated. After all, if you’re not focused on attracting—you’re just broadcasting. Organizations need to move away from random (or reactionary) acts of marketing and toward a cohesive candidate journey.

The “We Can’t Market What We Can’t Fix” Fallacy

Here’s the truth: Every organization has flaws. Don’t let internal imperfection paralyze your external storytelling. Almost daily, I help organizations understand the importance of being honest about the work-in-progress nature of their culture. This approach builds more trust than a polished employer brand ever could. Vulnerability, framed strategically, is a strength.

The “We Have to Say What Everyone Else Says” Fallacy

Phrases and words like “part of a family,” “innovative” and “collaborative” are so overused, they’ve become white noise. If you’re serious about “building to attract” you’ll accept—eagerly—the challenge to break away from industry cliches and define what’s unique about working within your organization.

As the competition for talent heats up again (and it’s going to heat up!), defaulting to outdated recruitment marketing tactics is a recipe for irrelevance. Whether you’re hiring nurses, engineers or retail managers, your message needs to do more than inform—it needs to attract. 

If you’re ready to rewrite the way your organization attracts candidates, I hope you’ll look to Built to Attract as your field guide.

Let’s set the stage for a story that is becoming increasingly more common in recruiting.

You’re a talent acquisition leader who has invested in crafting and refining a compelling employer brand. You’ve carefully articulated an employee value proposition (EVP) that is crystal clear at every candidate touchpoint. Your current team members boast about your innovative work environment, team-based culture and their high employee satisfaction on social media.

At this point, you’ve got a great pool of talent, but you just don’t have the bandwidth to handle the volume. So, you decide to streamline hiring by introducing agentic AI—an advanced form of artificial intelligence capable of acting autonomously to complete complex tasks without human intervention. You do your research and find a promising solution. With a little tinkering to the programming, you’re sure that it can be an engaging and friendly first touchpoint for candidate outreach and screening.

In theory, everything seems great. Even the first candidate who uses it is initially impressed—not just by the speed of the company’s response, but also by the ingenious use of AI. They may even think, “Wow, this company is ahead of the curve. This kind of efficiency must make it an incredible place to work. This is exactly what I would expect from a place known for innovation.”

But then things take a turn

The agentic AI solution starts getting into more in-depth interview questions than the candidate was prepared for in an automated screening. Instead of expected questions like “Do you have eight years of experience?” or “When would you be available for a call with a recruiter?”, the candidate is asked something far more complex, like “Tell me about a time you worked with a cross-functional team to solve a challenging problem.” The candidate pauses to collect their thoughts—but before they can respond fully, the bot chirps, “Got it! Great answer!” and moves on. The moment is gone. The candidate is left wondering, “Did it even register what I said? Who will review my response? Did I just blow my chance at this job?

This scenario isn’t just a hypothetical; it’s playing out right now in the marketplace. And frustrated job seekers are sharing real experiences like this on LinkedIn and Reddit. Hilke Schellmann, the author of The Algorithm, recently walked through a similar case that is worth a watch, highlighting how AI can create unintended roadblocks for candidates. And while candidates are tacitly receptive to the speed and efficiencies AI offers, they are leery about AI playing the role of human agent, or worst yet, a gatekeeper to their employment.

The Future of AI in Recruitment

We know that Agentic AI is projected to reshape HR and recruitment with the market expected to grow significantly in the coming years. Data from the Academy to Innovate HR (AIHR) suggests that 92% of HR leaders are planning to ramp up their AI usage. Additional projections indicate that 80% of Forbes’ Global 2000 are expected to expand the use of AI for training, onboarding and hiring by the end of 2025. The potential benefits in efficiency, data-driven decision-making and scalability are immense. But the risks of a poorly implemented AI strategy are equally concerning.

Striking the Right Balance

This is where an organization’s employer brand comes into play. AI can be used to reinforce components of an employer brand (particularly innovation), but if it fails at capturing the human essence of your brand, it can erode trust and engagement—two critical factors in attracting and retaining top talent. Companies that rely too heavily on AI-driven recruiting tasks without considering the candidate experience may unknowingly create a cold, transactional hiring process that contradicts their EVP.

The Takeaway

AI is not inherently good or bad for an employer brand—it all depends on how it’s used. If AI is your first touchpoint with candidates, ensure it reflects your EVP and balances efficiency with human connection. Otherwise, the very technology designed to help may end up harming your reputation in ways you never anticipated.

Candidates expect more than a one-size-fits-all experience that doesn’t reflect their unique needs and motivations during the hiring process. And if they do get what feels like a generic candidate journey, they just might move on. This can be especially true for top talent who know their worth. Persona-led candidate journeys can play an essential part in helping your organization stand out and help build stronger connections with the people you hope to hire.

What Are Persona-Led Candidate Journeys?

A persona-led candidate journey is a strategic approach to recruitment that moves beyond demographics and a job description to tap into what truly drives candidates for a specific role or job type—their motivations, challenges and career aspirations.

The power of persona-led journeys lies in their ability to reinforce your employee value proposition (EVP) to ensure that every touchpoint—whether a job description, career site, social media content or recruiter conversation—feels personal, relevant and compelling to the right candidate.

Key Benefits of Persona-Led Candidate Journeys

1. Personalized Candidate Experience: Customizing content, job recommendations and messaging according to a candidate’s persona enriches the recruitment experience, making it more relevant and engaging to convert the candidate into your pipeline.
2. Increased Candidate Engagement: By presenting information and opportunities that align with a candidate’s career aspirations and stage in the hiring funnel, persona-led journeys foster deeper engagement with your organization.
3. Improved Job Matches: Personalized job recommendations ensure that candidates encounter roles that more closely match their skills, experience and career goals for a more positive—and less frustrating— candidate experience.
4. Strengthened Employer Brand: A recruitment process that acknowledges and addresses the individual needs of candidates strengthens the employer brand, showcasing the company as one that values and understands its applicants.

How to Craft Candidate Personas

Collect Insights and Information: Start the process by gathering data. This step involves delving into the backgrounds of past successful hires, engaging with current employees through surveys or interviews, and keeping an eye on prevailing industry trends. Aim to collect diverse details, such as demographic information, job preferences, motivations and aspirations related to their careers.

Create Segments: Organize your potential candidates into clear segments that share common attributes. These segments will serve as the groundwork for developing your candidate personas. Typical segments might encompass categories, such as recent college graduates, or be role-based, like a nurse specializing in critical care.

Highlight Challenges: Pinpoint the specific challenges and obstacles faced by candidates within each segment as they navigate their job search or seek career progression. These challenges could range from achieving a satisfactory work-life balance to meeting salary expectations to finding opportunities for career advancement.

Understand Aspirations and Drivers: Get to the heart of what propels candidates forward in each segment. Is it the pursuit of a rewarding career, the desire for swift professional growth, or the search for an employer whose values resonate with their own? Clarify their underlying motivations and objectives.

Build Rich Personas: Using the insights from your research and segmentation, construct comprehensive candidate personas. Assign each persona a name and a visual identity to bring them to life. Flesh out each persona with critical details, including their job title, educational background, career ambitions, key challenges, where they go for news and entertainment, and what motivates them. This step transforms abstract data into tangible, relatable profiles that can guide your recruitment strategy.

Implementing Persona-Led Candidate Journeys on Your Career Website

Implementing persona-led candidate journeys on your career site involves identifying key candidate personas, mapping out their typical journey from job discovery to application to conversion into a talent community, and pinpointing where personalization can have the most impact. Think about:

• Improving ways to streamline navigation by creating easy pathways by persona.
• Removing friction by tailoring the apply process to different experience levels and job types. Develop and deliver content that caters to each persona’s needs, whether through personalized job recommendations, company insights, testimonials or storytelling,
• Adding rich content to job postings, such as a day in the life video, and authentic job expectations to encourage self-selection from candidates who might not be the right fit.

Utilizing analytics to track interactions across the journey will help you continuously optimize your persona-led journeys too.

The ROI of Persona-Led Candidate Journeys

In a recent Candidate Experience Report by Career Plug, 36% of job seekers said they have declined an offer because of a negative experience while 66% of candidates said that a positive experience influenced their decision to accept an offer. Adopting persona-led journeys yields significant improvements in recruitment outcomes, including higher application completion rates, improved candidate quality, reduced time-to-hire and stronger employer branding.

As an employer brander, you’re sold on storytelling. You know deep down in your heart that the people you want to hire aren’t going to be satisfied by reading a list of your company’s values on the career site. They want to see them in action. What does growth look like? How do coworkers collaborate and celebrate successes? What’s the reality of a day in the life for someone in the same role?  

When these questions are answered by your people, the effect is powerful not only for attracting and engaging new talent but also for inspiring pride and advocacy in employees. And with every story, your EVP, personas and messaging framework collectively serve as your strategy’s north star — guiding your approach to storytelling in ways that will connect with the right audience, stir emotion and leave a lasting impression.

Budget, resources and time can challenge even the most “sold” employer brand leader to get a working plan off their vision board. How to begin can seem daunting, but when mapped across the entire talent lifecycle, the incredible possibilities of such stories are endless, too. So, let’s think about a realistic and very doable plan in the forever classic crawl, walk, run approach.

Crawl: Start with the Basics

Oh, where to begin? A great way to start is by developing content in the form of an employee Q&A blog series. Create a standard set of persona-led questionnaires to make the process scalable, easier to produce and focused on connecting with your target audiences internally and externally. Think of the resulting blogs as storytelling snapshots with bite-sized insights perfectly tailored to specific talent groups. For example, if your target persona is a group known to be ambitious problem-solvers, include a question that invites them to share a memorable challenge they successfully tackled or learned a ton from.

Add some at-work or at-play photos to the mix (bonus points if they’re candid) and you’ve got yourself the start of some very clickable and sharable content. Across relevant career site pages, job descriptions, social posts, nurture campaigns and even your company’s intranet or newsletter, a blog series can be the gift that keeps on giving when integrated into a wide variety of activations.

Walk: Take It up a Notch

Next, consider stepping it up to UGC (user-generated content) videos. Get employees and leadership excited and comfortable with the idea. Frame the exercise as a way to share authentic stories about being part of the team because an employee’s point of view is the ultimate job description. Provide clear guidelines and a prompt for each video request, such as “What’s your favorite thing about working here?” Even better, share an example or two of great UGC videos to inspire employees. While you can also offer optional training or tools to help with audio and video quality, like phone stands or ring lights, the camera on their phone or laptop is likely all that they’ll need. We really want to keep these real.

YouTube UGC videos versus brand-produced videos receive 10 times more views. As a dynamic element to your many talent touchpoints, imagine the impact on generating very meaningful engagement and quality conversions. And don’t forget to acknowledge and celebrate the employees who participate. Shining a spotlight on their stories company-wide helps build trust and jump-starts advocacy.

Run: Invest in Production

Moving right along, give serious consideration to investing in a professionally produced video series. Now, don’t worry. “Produced” doesn’t mean polished to the point of perfection. Authenticity still reigns supreme, but a little cinematic flair can go a very long way. Produced videos can creatively highlight key stories, showcase leadership or bring your EVP to life in a way that’s consistent with the look and feel of your employer brand that adds yet another level of credibility. Plus, the footage, including the bloopers, can be cut and recut into all sorts of applications to motivate and retain top talent.

The ROI of Storytelling

Investing in storytelling isn’t just a feel-good exercise; it’s also a business decision. According to LinkedIn, candidates are 3x more likely to trust a company’s employees over the company itself. By sharing real employee stories, you’re building trust, shaping perceptions, engaging candidates and fostering a sense of belonging before a candidate hits the “apply now” button or a new hire fires up their brand-new laptop on day one.

When tenured employees see their stories valued and shared, it deepens their connection to your organization. They can become your most authentic ambassadors, amplifying your brand to their networks and expanding your organic reach exponentially all by genuinely wanting to share this type of content.

So, whether you’re crawling, walking or running, the key is to start somewhere and make authentic storytelling an ongoing and highly rewarding journey.

In this time of economic uncertainty and job insecurity, power has swung back from the job seeker to the employer in the hiring process. Combine this with possible lingering resentment from employers being “ghosted” by candidates and the job hopping of the last few years, hiring companies may be less invested in the candidate experience. Eight in ten hiring managers admit to “ghosting” candidates, and Kevin Grossman of ERE Media, Inc. predicts the “candidate experience will be in a free fall in 2025.” This is the time to positively differentiate yourself from your competitors and foster good will among job seekers.

A poor candidate experience can cause damage to your company’s reputation. According to Lisa Shuster in Forbes, “Not responding to candidates who take the time to apply or express interest in an open position can lead potential hires to believe your company doesn’t treat job seekers well or value its people. This sentiment can spread and harm your employer brand because applicants you’ve ‘ghosted’ won’t hesitate to leave poor online reviews and tell everyone in their networks.” While you may see a minimal impact upon your company’s reputation in the current economic climate, good candidates may still “ghost” you in favor of another job offer or may not apply at all. Those negative online reviews also don’t disappear so they can cause long-lasting damage to your company’s reputation and, when the pendulum swings back in favor of job seekers, your company may be on the outside looking in.

One consequence of a poor candidate experience you may not consider is damage to your overall business. As Lisa Shuster notes, “When my company iHire surveyed a Qualtrics panel of 600 U.S. job seekers this past March, we found that nearly 40% of candidates would be less likely to interact with a brand in the future (buy their products, follow them on social media, etc.) if they applied and didn’t hear back from the employer.” If job seekers feel slighted, the impact can go far beyond considering any future openings and affect the bottom line of your business. On the other hand, cultivating a positive job candidate experience can help your overall business. According to Kevin Grossman, a positive candidate experience can result in “more referrals, more revenue, and more brand advocacy.” As you can see, how you treat job candidates can reverberate across your whole company.

Here are some suggestions:

1. Ensure that there is an automated message confirming that the application has been received, and, if possible, an estimated timeline of the review process. The less mystery, the better!
2. If the job opening is for a hard-to-fill position (physicians, nurses, etc.), personal outreach from a recruiter will make a difference. A generic and/or automated response just won’t cut it.
3. Notify candidates in a timely manner if they are not being considered for the opening. They will appreciate the respect instead of silence.
4. For those no longer being considered for an opening, offer to add them to your company’s “talent community” (if you don’t have one, now is a good time to create one) so they may receive notifications of future openings they may be interested in and insights into what’s happening at your organization to keep them engaged.
5. For those you are considering for an open position, send regular updates at every stage of the hiring process, especially if the steps are taking longer than expected following an interview.

Job candidates have always valued genuine contact and honest feedback in the recruitment process and this is especially true now, when they feel less empowered and more vulnerable. Timely and genuine communication with a candidate will not only affect your ability to recruit the best candidates, but also can generate good will that helps your company in the long run.

In a rapidly evolving healthcare landscape, CEOs of health systems are laser-focused on one paramount goal: improving patient care outcomes. According to Becker’s Hospital Review, this priority tops the list of health system C-suite initiatives for 2025. Yet, achieving this goal hinges on having the right physicians in place — a challenge that underscores the value of a robust physician recruitment function.

A strong recruitment strategy does more than fill vacancies. It also accelerates the time to hire, secures top-tier talent and minimizes the organizational and financial costs of prolonged vacancies. Here’s how:

1. Faster Hiring = Better Patient Outcomes

Physician vacancies create a ripple effect throughout the organization, impacting patient care delivery, staff morale and operational efficiency. Overburdened physicians may experience burnout, leading to errors, patient dissatisfaction and even higher turnover. A well-oiled physician recruitment function ensures your health system hires quickly, keeping teams fully staffed and maintaining high quality care standards.

Key Insight:

Every day a critical physician role remains vacant, patients may face longer wait times and diminished access to care. This can jeopardize a health system’s ability to meet quality benchmarks, adversely impacting patient satisfaction scores and reimbursement rates.

2. Quantifying the Financial Benefits of Reducing Time-to-Fill

Beyond quality-of-care metrics, unfilled physician roles have a direct financial cost. The average physician generates $2.4 million annually in net revenue for their organization, meaning every day a position goes unfilled translates to lost revenue.

Organizations can quantify this impact using tools like MissingPhysician.com, which calculates the financial windfall associated with reducing time-to-fill. This data allows CEOs and CFOs to see the tangible benefits of investing in physician recruitment infrastructure.

Example:

A specialty like cardiology, with an average time-to-fill of 180 days, could result in a $1.2 million revenue loss during that period. Reducing time-to-fill by even 30 days can recapture $200,000+ in revenue.

3. Investing in Recruitment Yields Long-Term Gains

Physician recruitment isn’t just about speed; it’s also about building relationships, understanding market dynamics and strategically aligning talent acquisition with organizational goals. By investing in a dedicated recruitment function, health systems can:

• Access a larger, more diverse candidate pool.
• Strengthen employer branding to attract high-caliber candidates.
• Enhance retention by identifying candidates aligned with organizational culture and long-term objectives.

Practical Action Steps:

• Utilize data-driven strategies to forecast workforce needs.
• Partner with recruitment specialists skilled in reducing time-to-fill for hard-to-recruit specialties.
• Integrate tools like MissingPhysician.com to align recruitment goals with measurable financial outcomes.

As CEOs champion better patient care, they must recognize physician recruitment as a cornerstone of this mission. A seamless, efficient recruitment function ensures that the right talent is on board to deliver on the organization’s promise of quality care. Moreover, linking recruitment success to financial metrics, such as reduced time-to-fill and lost revenue recovery, can secure buy-in from key stakeholders across the C-suite.

Physician recruitment is an operational necessity, but it’s also a strategic lever to achieve top-tier patient care and financial sustainability. By prioritizing recruitment, health systems can address the CEO’s #1 priority for 2025 while simultaneously unlocking significant financial gains.

Want to explore the financial impact of reducing time-to-fill at your organization? Start your journey toward recruitment excellence today.

People often first encounter a company via their job postings. While companies are well versed in presenting job duties and requirements, company culture, benefits and other quality of life considerations, they often forget the most basic thing: presenting the information and the job details in a well formatted, succinct and error-free posting. According to a survey by Indeed, “52% of job seekers say the quality of a job description (e.g. spelling, grammar, role description, formatting) is ‘very’ or ‘extremely influential’ on their decision to apply for a job.” Therefore, it is imperative that companies take time in posting their openings to their applicant tracking system and on job posting sites, such as Indeed and ZipRecruiter.

Here are some ways to create a professional-looking and easy-to-read job listing so that the candidate knows the duties and requirements and also comes away with a positive view of your company. Even if the candidate does not apply, they may keep your company top of mind for future job openings.

1. Make sure everything is spelled correctly, especially in the job title. A spellcheck program will find most spelling errors but be sure to read the listing again because no spellcheck program is perfect and often misses nuances that can result in an incorrect recommendation.
2. Use a consistent font of large enough size to read on multiple types of devices. What may seem like a good font size on a desktop may be too small to be read on a cell phone. And a listing with a variety of fonts gives the impression that the person who posted the job just blindly copied and pasted from one or more documents.
3. Avoid any grammatical errors. Again, a spellcheck program can spot many issues of this nature. However, be aware that many of these programs are less accurate in this regard so give extra thought to any recommendations from the program. An additional, careful read may be more reliable than any program in some situations.
4. If you copy/cut and paste from another document, make sure special characters (e.g., apostrophes, bullets) appear correctly. They may appear as question marks or other characters that are incorrect. Also, make sure any dates have not passed or are still relevant.
5. Bolding and italics are great ways to highlight items like sign-on bonuses, but don’t overdo their use or the job seeker may be confused as to what is most important in the listing.
6. Use headers and bullets or numbered lists for duties and qualifications. Doing so allows the job seeker to quickly assess what the job does and requires. Listings that put everything in a handful of paragraphs are harder to read and the job seeker may abandon the posting rather than sort through that information.
7. Do not make your listings overly long. According to Remko Glatzhofer of Indeed, “Shorter job posts (1-300 words) had significantly higher-than-average apply rates per view (the number of applications the job post got divided by the number of views).” Here are some ways you can keep the word count down in your posting:
   • First and foremost, only include information relevant to the job title, department, etc. For example, if you are hiring for an emergency department RN, do not have a generic nurse listing that includes qualifications for every department at your facility. Job seekers will not want to search for information pertinent to the position they are interested in. Also, limiting your qualifications only to the relevant job should dissuade unqualified candidates from applying.
   • You do not need to include any requirements that would seem obvious, especially if a more detailed requirement is also listed (e.g., if the IT tech position requires knowledge of a specific programming language, “computer experience” is completely unnecessary), or if the requirement is extremely basic (e.g., “ability to listen to others”).
   • If you have any qualifications listed as preferred, ask yourself if they are necessary for the person to qualify for the job. A few preferred items here and there are okay, but a potential candidate may feel unqualified and not apply if confronted by a list of preferred qualifications.
   • Avoid duplicating information. If you have benefits, for example, early in the listing, you shouldn’t list them again later. Also, if the earlier information doesn’t completely match up with the later information, it may confuse job seekers.

Investing in the appearance and readability of your posting from the beginning can potentially increase not only the number of applicants, but also the quality of those applicants. If your listing looks poorly written or requires too much time to read and understand, you may lose out on a quality candidate for not only the initial job listing they encounter, but any future listings. A well-formatted, professional-looking listing helps to win over a job seeker to an opening and to your company overall.