Baby naming is a competitive endeavor.

My wife and I are expecting our third child in about a month and the pressure is on to pick a name for “baby girl.” When we tell people we don’t have a name yet, some of them think we’re just trying to keep it a secret so no one else picks the name. If you’ve looked for inspiration or ideas for baby names recently, you’ve no doubt realized that a full-blown industry has grown up around the subject. There are baby name consultants, dozens of websites and the official records kept by the Social Security office.

The top three boy names in the United States are:Read full post...

Bowl of Irish stew with soda bread

When it comes to St. Patrick’s Day, I’m somewhat out of the loop (mostly by heritage). But I was curious: Why do so many people love to participate in this celebration?

Ask anyone, “What’s the first thing that comes to your mind about St. Patrick’s Day?” and you get a lot of different answers. Some mention religious aspects; some refer to the mythical leprechauns; others wax poetic about corned beef, Irish Potato candies and green beer. But who was St. Patrick?Read full post...

In 2012 alone, 3,328 people were killed in distracted driving crashes.

Every day on my way to work I witness an amazing number of people who put their lives and the lives of others in jeopardy. People eating, reading the newspaper, smoking, putting on makeup, talking on their cell phones and — worst of all — texting. For what?

They swerve, drive too slow, run off the road, cut you off and stop abruptly. They piss off everyone around them. And most of the time they’re oblivious to the potential danger they’re causing. For what?

I’ve tried every way I know to deal with this, including ignoring them. But it’s impossible. It doesn’t seem to matter to them that using their cell phone while driving is illegal. It’s a dangerous epidemic on America’s roadways. And the statistics don’t lie: In 2012 alone, 3,328 people were killed in distracted driving crashes. For what?Read full post...

Five observations on getting the most out of the people you depend on for breakthrough marketing communications, or what 10 years on the client side and 35 years on the agency side has taught me. Among other things.

Give your agency team regular “seats at the table.”

1. Creativity isn’t a commodity. And you won’t get it out of your agency team by saying, “This project is really important…” like you expect someone will hit F7 on his or her keyboard and good things will happen. Creativity is an art, and great art takes time. Give your agency team the time to give you their best.Read full post...

Good teamwork means cooperating and collaborating.

Growing up I remember every weekend watching ABC’s “The Wide World of Sports.” It was 1961 when Wimbledon was broadcast for the first time. I decided then tennis would be my sport. I’ve played since high school and have been playing competitive team tennis for the last 20-plus years. About a year ago I was given a book called “Tennis and the Meaning of Life.” It’s a literary anthology of the game, spanning many years, including short stories and poetry from the likes of Somerset Maugham and E.B. White. It got me thinking about what tennis has meant to me.Read full post...

We all know that good advertising and branding are important parts of selling products. But did you ever wonder what that really fancy logo and packaging are hiding? I’m talking about the major brands we trust to feed ourselves and our children. They say they use all-natural ingredients: whole grains, organic vegetables — you know, the good-for-you stuff. But what most of us don’t know is that the main ingredients used in most foods are grown from genetically modified organisms (GMOs), which are now known to cause a slew of health problems and illnesses, including cancer — and that’s just the beginning.Read full post...

Bottom line: I feel better about the Walgreens brand based simply on this seemingly minor customer service tweak.

I’m about to place a national brand in a positive light. But in the interest of full disclosure, our agency has not, and never has had, any relationship with this brand. In other words, we have nothing to gain by pumping up this brand within the hallowed halls of the AB&C blog-a-teria. So now that we have that straight, let the games begin!

The other night, I visited my local Walgreen’s pharmacy. I bought two greeting cards and a gallon of 2% milk. As the clerk handed me my receipt she said, “Thanks — and be well.” On my way out I thought, “Did she just say ‘be well’?” Suddenly, a warm, life-affirming feeling washed over me — just as it does when those cute little yorkies scamper across the floor at the Westminster dog show. What happened to the standard “Have a nice day,” I thought. Or even the beloved “Take ‘er easy”?Read full post...

Happy 30th birthday, Mac.

I had the TV on Sunday morning as I sat down to write about an Advertising Age article claiming that 80% of Super Bowl ads flop. In the background I hear Charles Osgood, host of CBS Sunday Morning, mention that this week marks the 30^th anniversary of Apple’s famous “1984” Super Bowl commercial. A commercial that ran only one time, mind you. That is the antithesis of a Super Bowl ad flop. Thirty years later and people are still talking about it. Amazing. Do you think that in 2043 people will be marking the anniversary of the Go Daddy commercial in which supermodel Bar Refaeli makes out with the nerdy Walter? Not very likely.

The one-minute commercial — directed by noted director Ridley Scott (Alien, Blade Runner, Gladiator) — was made for a then-unheard-of production budget of $900,000. It went on to garner millions of dollars worth of free publicity, as news programs rebroadcast it that night. It was quickly hailed by many in the advertising industry as a masterwork. Advertising Age named it the 1980s “Commercial of the Decade,” and it continues to rank high on lists of the most influential commercials of all time. “1984” was never ever broadcast again, adding to its mystique.Read full post...

About three months ago, I made the commitment and ordered my new “workstyle.”

It’s so easy to fall into certain work habits. Some can help us be very productive, while others merely turn into … well, bad habits.

As a young account executive sitting at metallic desk in a not-so-semi-private cubicle, I aspired to one day have my own office, with a wooden desk and a fine leather chair that rolled smoothly and maybe had a little sophisticated rock to it! Such are the frills that fuel little-boy-like dreams. The important stuff, particularly in my chosen profession — full-service advertising and public relations agency work — is to find yourself working in the best possible agency environment, with smart, interesting people who love what they’re doing and therefore work harder every day to be better! And over the last 35 years, I have been lucky to work with lots of great people — not the least of whom are my 70-some coworkers at AB&C, many of whom I have worked with for more than 20 years. As a friend would say, “all good stuff.”

But let’s not forget about the frills.Read full post...

The actors and writers tweet in response to keep the conversation fun.

It’s been a long day. I just want to come home and chill out. After having some dinner and getting everything squared away for the next day, I plop down on my comfy couch for my prime time show of the night that I’ve waited all day to watch. Who cares that I’ve changed into sweatpants or taken my makeup off? I’m shielded from the public while watching the private lives of others — real and fictional. But now I’m watching my shows with millions of other fans, thanks to social media.

No more waiting for the next day’s lunchroom chatter or a text from your best friend during a commercial to find out how others feel about every OMG moment. Social media is a-buzz during airings, and some posts are even crawling across TV screens!

With websites like Hulu and Netflix, watching TV whenever and wherever you want has grown in popularity. Gone are the days of anxiously waiting for the next episode of Grey’s Anatomy.  Even with online binge watching’s growing popularity, live conversation about various shows has brought viewers back to the couch with a modern TV experience.

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For every 10,000 companies that claim they offer superior customer service, only 100 or so are actually delivering it.

Recently, while I was on hold with Comcast for more time than it would have taken to buy a new TV, I was reminded of the “old days” when you spoke with a person — a real person.

A new website, GetHuman.com, has become quite popular. On it, you can find tips on how to talk to real people, not recordings, shorten your wait time, and do live chats and get call-backs.

Back in the day when I was still at the Outlets doing marketing, we created campaigns to ensure the store personnel delivered exceptional customer service. We tried cash awards and recognition campaigns, and staged a good deal of “secret shopping.” Sometimes it worked, sometimes not.Read full post...

Numbers. Lots and lots of numbers. Sometimes facts and data can be really intimidating. That’s why infographics are so valuable: When we see complex data represented visually, we’re better able to decipher and retain it, and therefore better able to share it with others.

In this video, designer Francesco Franchi explains what he calls “infographic thinking”: “What we are doing is a kind of visual journalism ­— it means a combination between graphic and narrative, so it is at the same time a representation but also an interpretation of the reality.” At best, infographics not only allows us to connect with the data almost effortlessly, but engages our critical faculties and invites us to interpret it.

For a very long time, infographics were used mainly for technical drawings, maps and scientific documentation. Now we are seeing them all over the web, in magazines, throughout social networking and in our newspapers. Many go viral within days of their launch, spreading information for everyone to easily access.

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Image courtesy of You Only Blog Once

Starting with the 2014 NBA season, teams will be allowed to sell advertising space on their home courts and backboards. No values have been set yet, but, according to Business Insider, the NBA believes this could be a $100+ million income-generator.

Just think, the next time Kobe’s sitting on the bench with a towel over his head, reminiscing about the good ol’ days when Shaq was around, he could be tapping his personalized size 14s on a Kia ad. Or when LeBron dunks on someone, he can reach for the stars — or the Starbucks ad at the top of the backboard. Why not, right?Read full post...

In a world where advertisements hawking everything from cars to cleaning products bombard our oversaturated brains at every waking hour, a little shock can go a long way towards driving a company’s message home. Witness Kmart’s most recent YouTube ads entitled “Big Gas Savings” and “Ship My Pants.” If you say the names of the commercials out loud (try it in a crowded office), you’ll quickly figure out the hooks. Both videos rely on “potty” words and a mischievous sense of humor to relate a message of convenience and savings.

Blurring the line between propriety and indecency has proven effective. More than 22,000,000 people have seen and heard Kmart’s message in the past month. Combined, the videos received 103,732 likes and only 4,411 dislikes.

http://www.youtube.com/watch?v=hL4lSavSepc

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“If journalists are gloomy about the outlook of their industry, printers are despondent.”

That was a 2013 keynote speaker’s headline for his topic, “The Future of Printers.” Subtitle? “Printers Sink.”

Offset press

In the U.S. in 2001 there were 50,000 traditional commercial printing companies (not including phone book and newspaper and magazine publishers). Today there are fewer than 20,000, and those that are still in business find their 1Q13 revenues down 25–50% from a year ago. The environment is brutal. Half the printers I used to work with are no longer in business — and I’m paying a lot less for the same kind of job to those that still are.

Printer-from-birth Chuck Paski at McClafferty Printing says printing “is a tough racket to be in. It’s a commodity now instead of a craft. The buyers know they can beat you up on price, and they’ll take their business down the street to save .” Paski has a state-of-the-art six-color press, but only four-color jobs are selling — whatever buyers can get for the cheapest price in the fastest time. McClafferty just added mailhouse services to its portfolio, so it can be a one-stop shop.Read full post...