I don’t think you’re ready for this.

Just when it seems as though the world could not be more obsessed with Beyoncé, the singer has found a way to prove us wrong. On December 13, Queen B shocked the world with the unexpected release of her self-titled “visual album.” When the 14-track, 17-video album suddenly dropped on iTunes at midnight, social media exploded. After dismissing my snooze alarm for the third time, I rolled over and grabbed my phone, only to find my Twitter feed flooded with news of the surprise album. When I turned on “Good Morning America,” the biggest story was, of course, Beyoncé. In the days to come, it seemed as though the entire world was captivated by her surprise.

It’s no secret Beyoncé and husband Jay-Z like to avoid the limelight, but the fact that she kept this album secret is shocking. As a public relations student (and Beyoncé lover), it makes me wonder: Did she want nothing to do with the PR strategies of releasing an album? Was the lack of PR actually a strategy in itself?Read full post...

Content has reigned supreme for decades, but now distribution is assuming the throne (or at least sharing it).

If you’re a marketer or small-business owner, you should be creating high-quality content that gets shared and ranks high in search engines. But with more than 750 million websites competing for people’s attention, how can you make sure your online audience is receiving your message?

The answer is effective distribution.

Most of us have heard that “content is king.” And it’s true — no one is going to read your message if it’s not intriguing. According to Chad Pollitt, director of marketing at DigitialRelevance, great content goes unread everyday, and tweeting or posting it on Facebook isn’t going to cut it. In this day and age, you need to create a distribution strategy to connect your content to a larger audience.

Here’s how to get started:Read full post...

I suggest that before taking that selfie, turn the camera around and look at what your audience is seeing.

POTUS, along with some other ruling “buddies,” decided to take a selfie at Nelson Mandela’s memorial service this week. Wow. This is one of the craziest displays of bad judgment of this news cycle — if not this year.

Or is it?

Statistics tell us that photos are the thing to share, so is it inappropriate to share a historic moment? Judging by the social media comments this photo generated, there are plenty of people on both sides of the fence. By the time we make up our minds, another display of public misjudgment will have no doubt come along and distracted us.Read full post...

Nurture your PR campaigns and plans through to the end … even if that means risking frostbite.

Long before LeSean McCoy rushed into the record books in Sunday’s Eagles-Lions game in Philadelphia, the game itself was already a legend in the making. A surprise snowstorm and a second-half comeback by the home team made a captivating story for sports fans across the country.

Now that I have thawed out from hours spent in the icy stands of Lincoln Financial Field, I realized that Snow Bowl can offer some valuable public relations lessons. Think hypothermia has made me delirious? Consider:

1. Be prepared for anything. Even the most carefully crafted plans could change. This is true whether you’re planning to launch an ambitious PR campaign for a product that suddenly isn’t ready for market, or if you game-planned for a few snowflakes and not a swirling snowstorm.Read full post...

No one can say whether it will be able to monetize its social media platform, but the data suggests that TV broadcasters and cable networks have good reason to use Twitter.

It’s no wonder that broadcasters and some advertisers see Twitter as the ideal promotional partner. The Media Audit reports that nearly 15% of consumers who watch TV during prime time on a typical day have also used Twitter in the past 30 days. That’s an increase of more than 60% compared to 9.2% just two years ago. The latest figure represents more than 13.1 million consumers across The Media Audit’s 80 measured markets.

The way people watch TV is changing. More people are streaming video content and TV shows on mobile devices. Nielsen just announced that they’d be measuring phone and tablet TV viewing by mid-November. And there is a growing number of consumers who post and read tweets about popular TV shows and sporting events in real time, many of whom belong to the much-desired younger demographic. That helps to explain why advertisers and media are interested in Twitter. It lends itself to helping brands or media extend their reach to a desirable younger audience.Read full post...

If you’re anything like me, a 30-something year old parent who’s typically in bed by 9:30 most nights, you probably weren’t up to watch this year’s MTV’s VMAs. But like most people today, the first thing we go for when we wake up is our mobile device, so the previous night’s big topics are all over social media.

As I drank my morning coffee, I went on Facebook. Scrolling down the page was post after post about Miley Cyrus’s performance. So where did I turn to next? Google. After a quick search on “Miley Cyrus 2013 VMA”, I landed on MTV’s site. Three and a half minutes later, I felt as if I had just witnessed a car crash in very slow motion. Between the bears, her tongue, hip thrusting and then the foam finger, it was an awkward and uncomfortable performance (as described by many faces in the audience, most notably Will Smith and family).

I put down my iPad, pushed my jaw shut and got ready for work.

On the car ride in, I heard on the radio that Miley’s performance received 306,000 tweets in a minute. Let me repeat this stat, 306,000 tweets in ONE minute. That’s more tweets than the Super Bowl blackout received!Read full post...

From a branding perspective, the HRC’s social media initiative linked to its logo speaks volumes about the importance of brand awareness — for any company.

On Tuesday, March 26, social media experienced a huge surge from Facebook page owners across the globe. In reaction to the Supreme Court’s discussion of DOMA (The Defense of Marriage Act) and California’s Proposition 8, which recognizes only opposite-sex marriages, The Human Rights Campaign (HRC) asked its followers to change their Facebook profile pictures to a red equal sign, to signify love.

This simple request caused a massive spike in user profile picture changes, as an estimated 2.7 million Facebook users responded to the HRC’s appeal. (Did you, or any of your friends?) It amounted to a 120% increase in Facebook profile picture changes from the week before, with many people even developing their own creative version of the symbol. Read full post...

Institutions that exhibit strong compliance with hygiene show strong declines in infections of all types.

In a recent article on FierceHealthcare, the editors compiled four videos from health care providers that encourage staff—everyone from custodians to physicians—to wash their hands. These videos had been posted on YouTube, and one of the points of the article is that hospitals and other institutions are turning to social media to cut down on hospital-acquired infections.

Why is this still a problem? It’s not as if we haven’t been taught from childhood that washing our hands is an important part of staying healthy.

The American Society for Microbiology and the American Cleaning Institute conduct “A Survey of Handwashing Behavior” every few years. The most recent study included a telephone survey, in which 96 percent of people said they always washed their hands after using a public bathroom. But reality tells a different story. In the latest survey, restroom observers reported that 85 percent of men and women observed at public places in Atlanta, Chicago, New York and San Francisco washed their hands after using a public bathroom.Read full post...

This Facebook page of hers will last forever, and we’ll continue to share our thoughts of her by posting on it, making it a living memorial.

Since its inception, I have seen Facebook used in many ways: for self-expression, debating, celebration and, of course, connecting with friends and family. But I never imagined it as a way to remember a lost loved one or cope with death.

I have dealt with a lot of death in my life. I have lost many loved ones — including two sisters and my mom. It’s a very tough thing, and everyone deals with it in his or her own way. A little over a year ago, my cousin lost his daughter to cystic fibrosis. This is a chronic lung disease that is passed through families. Sadly, it severely shortens the life expectancy of the people who have it. The average lifespan of someone with CF is 37 years, but this figure has increased dramatically over the last few decades. My cousin’s daughter’s name was Christina. She made it to 27.

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Google Analytics is a data source powerhouse. It can measure almost everything, so it can be pretty overwhelming. Here are a few key metrics any small business, blogger or marketer just starting out should focus on.

Where is my target audience?

In Google Analytics, if you look at your demographics by location, you can get a picture-perfect view of where in the world your audience is coming from. You can break this down by country, state, region and even city.Read full post...

As all hospital content creators know, there is no shortage of stories to tell.

Everyone blogs—kids, cats, Starbucks, even an accused criminal. But in the world of hospital communications, blogging is not nearly as prevalent. In fact, fewer than four percent of hospitals have them—185 to be exact, according to the Mayo Clinic’s Health Care Social Media List.

It’s a little surprising that more hospitals haven’t embraced the blog as a way to share their stories. A blog offers a controlled communications channel that engages and drives measurable web traffic. It showcases the organization’s personality and mission. I would challenge any PR or marketing pro to come up with a tactic that does all that—in 300 words or less!

Read full post...

More of your social media for small businesses questions answered.

Someone posted a negative comment on my business’ social media page. Should I delete it?

No. Deleting negative comments does more harm than good. Instead, think about the most common customer complaints towards your business and develop a general response to each. If a negative post appears, take the appropriate general response and tailor it to specifically address the complaint. Additionally, get the conversation offline. Read full post...

Social media has become a powerful marketing tool.

So you think you’re ready to take the plunge. No, not marriage, kids or swimming with those Polar Bear guys. We’re talking about social media here. Like those other plunges, you might not quite be sure what you’re getting yourself into.

There’s no denying it: Social media has become a powerful marketing tool. Read full post...

Being proactive and using a different approach for each platform are key to social media crisis communication.

A powerful new weapon has been added to your crisis communications arsenal: social media.

Like all weapons, it can be used for good or evil. It can assure you of a swift victory over those who would defame your reputation. Or it can blow up in your face. Because social media can change public opinion — for better or worse.

In the old days, companies relied on traditional media to handle a crisis. In 1982, for example, Johnson & Johnson executed its revered Tylenol crisis communications plan, calling for a comprehensive recall of potentially poisonous product. J&J (and its PR agency) used traditional media outlets to spread the word. With the 24-hour news cycle was still in its infancy, the company reclaimed 70% of its market share within a few short months. Crisis averted.

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My word is invalid?!

Like Alec Baldwin, I’m addicted to Words with Friends. I can’t help myself. When I see a row of jumbled letters I get a rush of excitement and a compulsion to create the best words I can out of those letters. I’ll challenge people on Facebook that I don’t normally talk to just so I can feed my craving with minimal waiting between plays. In fact, I have a game going on right now against my favorite cousin, who lives in Brazil.Read full post...