Hoover supports the soaps.

Genius marketing or genuine sympathy? Soap operas took their name from the cleaning products being advertised during commercial breaks. So it’s only fitting that Hoover take advantage of the opportunity to engage with one of the most loyal fan bases in television.Read full post...

Social Media and Recruitment

Social networking recruitment has become the “must do” sourcing activity across all of HR. Whether it’s using Facebook, Twitter, LinkedIn – the pressure to use these channels is greater now than ever. And without knowing it, recruiters and talent evaluators are falling into some significant legal traps.Read full post...

The AB&C Twitter Team

The AB&C Twitter team recently went to the #deltweet event at Firestone, a quarterly (ideally) networking event for Delaware tweeters. Nine of our tweeters attended the event, one of whom attended virtually via tweets, following the team and the deltweet hashtag. We kept @ChrisMarts updated and entertained while he lay sick in bed. “Oh @ABCadvertising twitter team, I feel like I am there (#deltweet) reading all your tweets,” he replied. Sure, we wished he were there — “hey @ChrisMarts The tweet team will miss you at #deltweet” — but it was nice to be able to include him via the channel that brought us all together.Read full post...

Boosting sales via social media

Delaware-based Dogfish Head has a recipe for success both in the kettle and in the marketplace. According to Nielsen Co., the brewery spent a mere $2,000 on traditional media in 2008, and nothing in 2009. So what are they doing?

Read full post...

Learning the do's and don'ts of Twitter

I’m not going to lie. When I was asked to attend the 2010 TWTRCON Twitter for Business conference in NYC, I thought, “Seriously? A conference for Twitter?” I mean, how hard is it to string together 140 characters as an update? Why on earth is there a full conference on this stuff? What’s the big deal?

The answer is actually fairly simple: Twitter is a way to connect with people with whom you normally wouldn’t be able to connect. It’s a simultaneous content feed that allows tweeters to get new information and updates and read about what’s going on within their industry or social network. @MrShri says “Facebook is people you went to school with, Twitter is people you wished you went to school with.” It’s why so many people follow famous brands — because they can! And those brands better be on board.Read full post...

Become involved (and strategic) with social media.

Fear is a terrible thing. Especially when it causes healthcare systems to back away from using a potentially powerful communications tool. When it comes to using social networking sites such as Facebook or Twitter, healthcare systems tend to fall into two categories. The first suffers from significant fear regarding negative feedback that may come from using such tools. This group also struggles with how much time it will take to make this a successful venture. The second group is “gung-ho” and jump into the pool before they check to make sure it’s been filled with water.  This group tends to throw every possible press release, article and “approved” message they can find onto their social media channels, only to realize they’ve created a one-way conversation.

There is a better way.Read full post...

Is Twitter dead?

Every once in a while you’ll see an article asking “Is Twitter Dead?” even suggesting that if you’ve been avoiding Twitter as part of a “non-strategy,” it may be paying off!

The problem with that perspective is that Twitter is not a strategy. It’s not even a tactic. It’s a channel!

The strategy (and ultimately your goal) is usually specific to your organization so it’s hard to discuss. But we can identify a general growing audience: people who create and consume information, wherever and whenever, with increased frequency, increased brevity and often with groups of people (as opposed to one other person).Read full post...

Do you care to watch them...24/7?

Remember the premise of what was arguably the grandaddy of all reality TV shows? “This is the true story… of seven strangers… picked to live in a house…work together and have their lives taped… to find out what happens… when people stop being polite… and start getting real…The Real World.”

New web reality series If I Can Dream (from American Idol creator Simon Fuller), which launched on Tuesday, March 2, takes that premise even further. It follows five aspiring artists live 24/7 on ificandream.com and in a weekly recap on Hulu.Read full post...

Applying strategy is critical to social media success.

99 ways to use Twitter?

There are plenty of articles on the Internet that outline the 17 ways to use Twitter or the 32 ways to use Facebook. If your approach to social media has been to start with these types of articles, you may be focusing too quickly on tactics without an appropriate social media strategy. Tactics without a strategy are particularly bad because they often end up being ineffective, hard to measure and mask real opportunities a more strategic version of the tactic may provide.

Because social media tools are so accessible and seemingly easy to use, a planning/strategy phase is often skipped, perhaps also in part because the realm of social media seems so complex. Because there is no clear place to begin, there is a tendency to start with tactics, a fatal mistake.

How to approach the problem

One technique for approaching a problem that seems complex is to break it down into a series of simpler problems. This is a great approach when it comes to the social media landscape. Instead of looking at a list of 50 ways to use Twitter, it makes more sense to look at a smaller list of ways to use social media in general.Read full post...

Creating a new way to Twitter for your business.

The “Contributors” feature from your friends at Twitter, currently in beta testing, will enable your company to have multiple contributors to its Twitter feed. Each Tweet will include the writer’s byline. In addition, “Contributors” promises two different levels of access: Enhanced and Partial.

Enhanced Access will allow contributors to view the account dashboard and it may include data and analytics about your Twitter feed, followers, etc. Partial Access allows them to write Tweets but not see the entire dashboard. Other business-specific features are in development as Twitter makes a concerted effort to address business needs. How will this change the Twitter game? Watch and see for yourself.

Twitter updates...brought to you by Saks Fifth Avenue and Microsoft.

As part of its legendary holiday display, Saks Fifth Avenue has partnered with Microsoft to put video screens, hooked up to computers, in its windows. The screens will display real-time tweets. When people use the #holidaywindows hash-tag on Twitter, their beaming tweets about Windows 7 (and their holiday wishes) will pop up in the Saks display. Hard-core Apple fans reportedly have tried to hijack the Twitter feed by writing anti-Microsoft tweets. But they aren’t getting through to the public. According to Microsoft, most negative tweets are being filtered out automatically. Plus, the company says, there’s a human backup.

Tweet now and see if you can reach New York’s holiday shoppers!

What happened to old-fashioned communication?

Remember “The Telephone Hour” from the early 1960s Broadway show and movie Bye Bye Birdie? The song depicted a teenager talking to a friend on the phone, then that friend talking to another, and so on. This was — and may still be for many Boomers — the quintessential method of communicating. One friend tells another a story, and then a third friend hears it from the second.

These days, many Boomers communicate via Facebook — its fastest-growing demographic is people over 45. I have embraced Facebook myself. I enjoy catching up with friends and family, seeing photos, learning what’s going on.Read full post...

A new look for Twitter.

In a need to monetize, Twitter has redesigned its homepage to make search front and center. The simple search box lets you search (duh), and below it is a ticker featuring three rows of popular topics, broken down by minute, day and week. “Popular topics by the minute” take precedence, and appear in a larger point size, indicating the general of-the-moment nature of tweets. Real pulse-of-the-marketplace info, especially if your market has a presence in the Twitterverse.

Paid search is next, folks. Give Twitter a few days (or weeks) to serve up this feature.

Twestivals...social networking for charity.

What happens when civic-minded social networkers decide to rally together and use technology to raise money for charity? A Twestival!

In September 2008, a group of Twitterers based in London decided to organize an event at which the local Twitter community could socialize in person. During the event, they also solicited donations to charity. The bulk of the event was organized in under two weeks, via Twitter.

And so began Twestivals. Stories started appearing of local Twitter communities coming together and taking similar action for charitable organizations. And in February 2009, 200+ cities participated in an international Twestival to raise money for a good cause: water.

Read more about how Twitter and Twestivals are making a local impact on a global scale.

Brands and Twitter

By now, you have probably heard people talking about Twitter. Reporters are Twittering during the commercials breaks on CNN and Fox News. Senators were Twittering during President Obama’s recent address. It seems like every day, someone else is joining Twitter.

But what the heck is Twitter? And how can advertisers use it effectively?

Twitter is part social network, part blog. It allows its users to send and read other users’ updates (known as tweets), which are text-based posts of up to 140 characters.

Mashable, a blog about social media, has posted its review of 40 of the best brands that are using Twitter. Mashable also has thoughts on why major brands do belong on Twitter. So read on and decide if you (or your employer) should be on Twitter.