Is Twitter dead?

Every once in a while you’ll see an article asking “Is Twitter Dead?” even suggesting that if you’ve been avoiding Twitter as part of a “non-strategy,” it may be paying off!

The problem with that perspective is that Twitter is not a strategy. It’s not even a tactic. It’s a channel!

The strategy (and ultimately your goal) is usually specific to your organization so it’s hard to discuss. But we can identify a general growing audience: people who create and consume information, wherever and whenever, with increased frequency, increased brevity and often with groups of people (as opposed to one other person).Read full post...

Domino's - an example of social media success

If you missed the first part, check it out here.

Now for the good: a coworker in our PR department had an experience in which FedEx missed a next-day delivery. She decided to voice her frustration by tweeting, “FedEx really expletive deleted on me today.” Within 30 minutes, she got a retweet from FedexAl asking if he could help. This small effort from FedEx customer service immediately turned her from disgruntled to impressed.

An even better example would be Domino’s Pizza.Read full post...

Sears - an example of social media failure.

Everyone seems to be buzzing about Social Networks and how to take advantage of them for marketing purposes. It is a great opportunity for companies to join a conversation that’s already taking place rather than trying to start a new one. As with any conversation, you have to listen. Imagine walking into a crowded party and just starting to talk about things that interest you without bothering to figure out the current topic of the conversation. How would people react?

Here is my step-by-step guide to getting into the social networking fray.

1. Plan: Before getting involved, ask yourself, “What are my business goals and how do I plan on measuring them?” Only then can you develop a plan to make social media a part of that success.
2. Listen: Begin monitoring the current conversations to find out if people are talking about you and what they’re saying.
3. Evaluate: Is there a prevailing positive or negative tone to the existing conversations?
4. Engage: Social networks can be a great opportunity for customer service, as you’ll see in the examples below.
5. Promote: The final—I repeat, final—step of playing in the social network sandbox is promotion of your goods or services. Once you are a part of the conversation, then you can start changing its direction.Read full post...

Dashboards can help drive marketing strategy.

Looking for an easy way to gauge your client’s driving forces? Ask what’s on his or her dashboard.

Dashboards are a businessperson’s CliffsNotes®, condensing tomes of information into readily digestible nuggets. Where do overall profits stand? Any new leads from the northeast territory? Is maternity patient volume up? Dashboards provide a snapshot of the key metrics your client needs to succeed.

Which brings us, as usual, to marketing strategy. Knowing what’s on a client’s dashboard enables you to customize a plan that speaks to his or her exact needs and goals. And that’s a plan you can get some serious mileage from.

Marketing via a NYC cab

The old adage in New York City is never watch the road while being driven in a cab (I use the word “driven” loosely). Well, over the past year, that advice has become a bit easier to follow — LCD screens have been added to the backseats of NYC yellow cabs! Now, the once white-knuckled passenger can sit back and relax while catching the latest movie reviews, learning about the hottest new restaurants and, of course, watching countless marketing messages, specifically directed toward those of us who find ourselves bracing for the next brake-screeching halt or other equally surprising evasive maneuver.

From H&M to HBO, from Starbucks to State Farm, advertisers of all shapes and sizes are making the most of our commute, and are finding ways to engage with us as we sit in the comfort of a “pleather” bench seat. At times, I even find myself ignoring that blinking red light on the Blackberry or the melodic tones of the iPhone ringer (no, it isn’t Miley Cyrus) and instead directing my attention to the center console for some good old-fashioned digital entertainment and marketing messages, while doing 90 MPH down 9th Avenue!

Here’s a clip showing how Corcoran, a high-end real estate group, uses the in-cab screen to promote property listings with an interactive delivery. And the next time you’re hurtling down 9th, remember — keep your eyes off the road!

Medical Marketing Becomes an Origami Crane.

Authors: Kathleen Dunn and Peter Gordon

Part V. Now is it a crane?

It is if you can take each of your different edges and planes and decide that they meet at well-defined creases, and that the combination of folds results in a recognizable final offering and a structure to support it. This structure is evaluated by testing each of the message streams to ensure that they are believable (each target audience must be convinced that what you say about the offering is true — and that it has true value to their particular area of expertise) and supportable (all claims must be supported by legitimate data that are relevant to each prospect’s particular needs).

If your final figure withstands this multivariate scrutiny, then maybe you do have a crane. Or a bird that better suits your offering. It may not necessarily be symmetrical. In fact it may be a bit messier than you would like; life has a way of not conforming to the exact strictures of an artificial system. But don’t be bothered by the little wrinkles — it means you have tested this construct and found it robust. Now it’s time to see if it flies….

Medical Marketing Becomes an Origami Crane.

Authors: Kathleen Dunn and Peter Gordon

Part IV. Is it a crane yet?

Marketers need to keep in mind that each prospective audience comes to the party with its own set of contextual variables, as well as its own set of conceptions — and misconceptions. Obviously, you begin with a thorough analysis of the needs of each target audience. The critical questions and message streams that flow out of this analysis guide the communication with each.

Are you done? Do you have an origami figure? No, you only have several target-specific efforts or campaigns. Now comes the really hard part — the heavy folding. Just as when you’re creating an elaborate origami bird, you now have to rationalize the various facets of the offering into a cohesive branding structure.

Each message stream and the strategy that underlies it must be tested and evaluated from the perspective of each of the target audiences. Where are the touchpoints? How does this message impinge on the world of target A, on target B, on target C? Once you have taken all of your messages together and cranked them through each of the targets, you should have discovered where the commonalities are (this is the gold we seek, those key messages that serve as the foundation for the brand across all segments) and where the differences are (this is where you show your value, by creating expressions of the brand that serve different purposes, and different prospect needs, without contradicting each other).

In Part V, I think we’ll find the Crane.

Creating demand for Paranormal Activity.

Have you heard about Paranormal Activity, the low-budget horror movie that has been terrifying audiences over the past few weeks? It was reportedly produced for $15,000! But the very strategic marketing paid off as well as a multimillion-dollar campaign.

First came very scary trailers, followed by updated trailers with footage of terrified moviegoers at a sneak preview of the film. This was followed by a limited release in a handful of college towns around the country.

Then came the really clever part: what appeared to be a grassroots campaign to get the movie distributed nationwide. By teasing us, the filmmakers created a public demand for the movie. They drove us — both in commercials and online — to eventful.com, where we could demand that the movie open in our hometown theaters. The site had a real-time running tally of votes and bragged that Paranormal Activity is the first movie to ever be “demanded” by “we the people.” We could also show friends and associates that we supported the “movement” by spreading the word via Twitter, Facebook, a MySpace widget or links in emails.

The best part? It worked — whether or not they ever needed the votes to obtain a national release. How’s that for creating artificial demand? I wonder how future marketing campaigns will incorporate Paranormal Activity’s grassroots web marketing.

Medical Marketing Becomes an Origami Crane.

Authors: Kathleen Dunn and Peter Gordon

Part III. Origami marketing – folding the messages

It is not critical to understand how all of these scientific disciplines function. However, it is necessary to know where the hinges are — those areas of convergence that connect you with the disciplines that will further the efforts of all.

The challenges may be biggest for pharmaceutical marketers. Accustomed to communicating with prescribing physicians and pharmacists, these marketing professionals must set their sights on a much wider audience, and probably a smaller patient population. They must craft new messages and be able to understand and communicate with other healthcare disciplines: radiology and molecular imaging, pathology and laboratory medicine, oncology, cardiology, even genetic counseling.

The challenge now is folding the messages into an integrated whole that is both creatively compelling and scientifically supported. It’s a lot like Air Traffic Control, in which managers are evaluating a host of vehicles in three dimensions, in every conceivable vector — often extremely close to one another. And of course everything must be done on time, regardless of the weather.

In Part IV we’ll talk about approaching the “Crane State.”

Did you notice the change in tune?

We’ve all seen the Geico commercials with people being stalked by the little stack of money with eyes, reminding them of the money they could have saved by switching to Geico. Have you noticed a certain change in the reception that “Kash” has received from the person being followed? I have and, frankly, I’m not sure what to make of it.

When this campaign launched, people seemed to be a little leery of the creepy money as it snuck up on them. Here’s one of the original ads.Read full post...

Medical Marketing Becomes an Origami Crane.

Authors: Kathleen Dunn and Peter Gordon.

Part II. From quantum leap to fold change.

Diagnostic and genomic tests are now being applied to pharmaceutical decisions. Today, the use of genomic data can optimize the ability to identify discrete subpopulations in clinical trials, leading to the development of highly targeted drug therapies, such as Her-2/Neu measurements to optimize the therapy decision-making for a breast cancer patient. In fact, 10% of pharmaceuticals now have pharmacogenomic data in their labeling.

What are the implications for marketers? There are no longer simple boundaries, but intersections where several disciplines are folding back on one another. Your marketing challenge is now a kind of origami puzzle, with different shapes meeting others at odd angles, with small or large junctions and hinges connecting them. What at first seems like oddly configured folds on a piece of paper eventually emerges a beautiful bird, like the classic origami crane.

Part III takes on Origami Marketing itself.

Medical Marketing Becomes an Origami Crane.

Authors: Kathleen Dunn and Peter Gordon

Part 1. A head-on collision.

Over the last several years, marketing the Life Sciences has meant different things to different people, encompassing pharmaceuticals, diagnostics, molecular diagnostics, molecular imaging, medical devices, bioinformatics, genomics and proteomics, to name the major players.

Ironically, as the disciplines named above have become more defined, they have started occupying the same space. As developments in many of these fields begin to integrate, they also begin to collide. These disciplines are now affecting each other — and affecting each other’s developments.

Marketers of these products are now faced with having to think outside their own discipline — outside their own box. It means they have to start thinking inside someone else’s box (maybe a lot of them at once).

In Part II we’ll see where these collisions are happening.

Tourism and economic development

Tourism. It’s vital for many countries and many island nations. It’s also important for the economic development of the State of Delaware and its neighboring states. Millions of dollars are brought into these states through businesses that serve both tourists and locals, and thousands of jobs are created in service industries associated with tourism.

Whether it’s trips to nearby attractions (25% of the population of the United States is located within a four-hour drive of Delaware) or weekly visits to the lovely beach communities that line the eastern coast of New Jersey and the Delmarva Peninsula, tourism is key to this area’s economic development.Read full post...

The power of celebrity.

Celebrity is potent. We’ve seen the power of celebrity recently with the death of a certain music icon — how it takes over the news and, in his case, a city budget.

The power comes from celebrities’ ability to generate awareness — whether it’s fashion, diet or a cause, if they are affiliated with it, attention will be paid. Sometimes the attention comes about unintentionally, as with the awareness now surrounding prescription drug overdose.Read full post...

New app from Dunkin Donuts

Dunkin Donuts has just launched a new app called DunkinRun for computers and mobile devices (including an iPhone application). Using DunkinRun.com, you can make a run to Dunkin for your friends and yourself, using the site.

1. Invite friends by providing their email addresses or mobile phone numbers.
2. Order from the online menu.
3. Dunkin will compile the order for you, and you can print it out or have it sent to your mobile device.
4. Pick up the order and enjoy!

This is a great example of a company that is combining useful technology with marketing/branding for Dunkin. And they have infused the tone of voice and messaging that is a major part of their brand throughout the application — e.g., you’ll enjoy hero worship from friends and coworkers once you have made a DunkinRun. Check it out for yourself!